Shem Roldan Email and Phone Number

• Responsible for the management and submission of winning proposals, with an emphasis on grant & tax credit opportunities for companies seeking additional funding sources or assistance. • Emphasized the development of process, procedure, and policy for the purpose of implementing a consistent and efficient application methodology. • Compiled, wrote, and edited all proposals with an emphasis on storytelling, strong writing skills, and an objective to comply with all program requirements and guidelines. • Reviewed budget proposals for projects which funding was sought & made recommendations to the client on how to better present it to grant-making organizations.• Effective Team Player & Leader. Collaborated with a variety of parties for the purpose of maintaining and enhancing services and/or programs to client; Managed and trained a team of 3 grant-writers during periods of high activity.

• Assisted in new account development, solidifying long-term contracts with property accounts such as CLV USA, Philadelphia Management, and Kamson Corp.• Educated management, consumer base and company representatives with ordering process, product installation, and benefits. Partnered with IT and technical staff to resolve onsite issues ,while simultaneously serving as escalation point between company and property contracts. • Directed retention programs. Educated and created market resources and incentive programs for Customer Service Team in win-back strategy and negotiation.

• Assisted in the ongoing operation of programs which included social, recreational, educational, and therapeutic components. • Provided a relaxed, therapeutic, non-threatening environment to facilitate social interactions and group activities, discussions, and training programs.• Record keeping included intake process, progress and development notes, formulating treatment plans with respect to family member’s situation.