Front Office Department Duties and Responsibilities:Gives prompt cordial attention to guests from arrival through departure.Monitors rooms and amenities are ready prior to guest arrival.Promotes Inter-Hotel Sales and In House facilities.Records and update reports electronically and manually.Attends to guest requests.Handles Minor guest complaints.Possess extensive knowledge of the hotel, its services and facilities.Apply the departmental standards and procedures.Prepares the welcome and departure letters for the VIPs and regular guests on daily basis.Accurately and promptly fulfills any special request or preference related to the arrivals, in house and departures. While preparing the arrivals, the guest relations should assign a room for every reservation according to the type of room and taking into consideration the guest request if available (e.g. king size bed, twin beds, high floor, smoking/NS etc..)Checks daily all departures, informing guests in house on a daily basis to ask them about their stay, if they have any complaint, request or remark. Confirming in the same time the check out date and time.Has full knowledge of any special promotion, all internal memos and activities.Make sure to be always present in the lobby and especially whenever there is a function in order to welcome, assist and direct guests.Attends to guest complaints and refers to the manager in charge.Sends birthday letters and e-mails to guest. First step: birthdays in house will receive a cake + juices. Second step: a report must be printed and then we send him/her a birthday letter.Escorts guests upon arrival and informs about hotel facilities and information.Doing In Room check in for VIPs.Responsible for room moves and makes necessary updates to profile and registration card.Handles show rooms and room inspections: prior to arrival (especially VIPs) & after the inspection of the housekeeping.

after one year) to RECEPTIONIST Front Office DepartmentDuties & Responsibilities: Making room reservation thru PMS (OPERA) system.Doing check-ins and check outs using OPERA system.Cashiering.Receiving and transferring external and internal calls following the Mövenpick Hotels standard.Customer service representative for all outside telephone inquiries regarding hotel information, offers and new promotions. Assisting the guest making local and international calls.Doing wake-up call for the guest. (High Importance)Receiving, sending, and keeping records of all documents received by fax for guests and departmental files.Taking messages for the guests and sending it to their respective room number.Receiving guest requests and doing follow-up to every concerned department.Responsible in the fire alarm control panel in case of unexpected emergency (e.g. fire and bomb threat) to make sure everything will be reported to the Engineering department to take immediate actions to ensure security and safety for all.Assisting the guest at all times following the minimum hospitality requirements.

Duties & Responsibilities:Making / opening files for new appointments.Punching of personal information and basic details of all new joined employees in HRMS system for every month's appointments.Keeping tracks of all punched files on monthly basis.Registering documents with its respective code to be send for scanning.Making file request in the scanning section of the files needed for every transaction.Making official certificate for resigned and terminated employees.Checking, providing hard copy from the system and sending the high purchase approval of the staff's credit application.Preparing every month's renewal letter of the employees and sending it to the respective department / shops.Preparing memo for resigned and terminated employees.Preparing petty cash memo, car and other allowances of the employees.Attending telephone calls.

Duties & Responsibilities:Answering & screening calls.Making follow up calls for the client.Encoding different kind of files/document thru MS Office.Responsible for sale items inventory on monthly basis.Record reports.Attending clients politely & with hospitality.Responsible for the cleanliness of working area.