Interface with high volume of clients to assess and meet individual investment goals * Analyze margin concentration and margin-options reports to guide advisement processes * Train, mentor, and direct registered representatives * Provide expertise and advice to brokers, and assist in handling escalated issues * Foster positive client experiences through professional communications and responsive service * Analyze team performance against aggressive objectives and standards * Serve as acting manager in absence of regular leadership * Multi-recipient of Branch Award of Excellence in Recognition of Outstanding Branch Performance

Delivered comprehensive client service in all aspects of investing in line with policies * Assessed client needs and linked them with appropriate products and services * Built and maintained large network of clients, delivering individualized attention * Trained, mentored, and directed customer service and registered representatives * Provided expertise and advice to brokers; assisted in handling escalated issues * Earned Excellence in Service and Chairman's Club awards

Provided knowledgeable, objective financial guidance and customized strategies * Simplified complex information and educated clients on all areas of investing * Proactively contacted clients to update and maintain financial status