Shay Wickramasekara Email & Phone Number

Prosper, Tx, Us

Prosper, Tx, Us

United States

As a Remote Customer Service Representative, demonstrated outstanding interpersonal skills by managing 40-80 daily inbound and outbound phone consultations, high chat volume, and email correspondence with Thumbtack users. Employed effective problem-solving techniques to resolve customer inquiries and foster lasting relationships with clients.Onboarded new Thumbtack users on to the platform and ensured that they are set up for success. Demonstrated a comprehensive understanding of Thumbtack's products and services to provide relevant and accurate information to customers. Consistently achieved high performance metrics, including quality, adherence, efficiency, customer satisfaction, and net promoter scores. Possess a strong background in data entry, data management, and record maintenance to guarantee the accuracy of information.Improved customer retention by 75% in 6 months and customer satisfaction by 99.9%.Recognized as consistent top performer in area of productivity, quality and customer retention by 4 months time. Consistently meeting 100% performance scores as well as QA audits. Set breaking record within the company with nearly 50 consecutive 100% audits within 6 months.Excelled in position requiring outstanding ability to listen, provide empathy to end user. Provided targeted response and resources to solve existing and projected needs.

United States

Frisco, Texas, United States

As a Customer Service Representative, effectively utilized problem-solving abilities to address customer inquiries and disputes, escalating as needed through established channels. Answered a daily average of 200 incoming calls in a professional and courteous manner, gathering relevant information and determining customer needs. Consistently achieved daily productivity goals, including high call volume and reservation setting, while consistently earning top customer satisfaction scores. Displayed adaptability by temporarily handling catering inbound calls in a remote capacity during the COVID-19 pandemic. Greeted new and returning customers with a warm and friendly demeanor, cultivating strong relationships that fostered customer loyalty. Ensured strict adherence to updated cleanliness and social distancing protocols during the COVID-19 outbreak, prioritizing both employee safety and customer satisfaction. Efficiently served breakfast, lunch, and dinner to 50 to 100 customers per shift while proficiently processing cash and card payments.Recognized with three Employee of the Month awards and received the distinction of Best Server, as voted by peers and customers.

Little Elm, Texas, United States

As a server at Applebee's, I was responsible for providing excellent customer service to guests and ensuring they had an enjoyable dining experience. I consistently demonstrated strong communication and interpersonal skills, as well as an ability to work in a fast-paced, high-stress environment.In this role, I was responsible for taking orders, serving food and beverages, and handling cash and credit card transactions. I also maintained a clean and organized work environment, ensured that all orders were accurate, and responded to any customer inquiries or concerns.Through my time at Applebee's, I developed exceptional multitasking and time management skills, as well as the ability to remain calm and focused under pressure. I was able to develop strong relationships with regular customers and provide personalized service to meet their individual needs.Overall, my experience as a server at Applebee's has given me a deep appreciation for the importance of delivering excellent customer service and working collaboratively as part of a team.

Aubrey, Texas, United States

Successfully managed Point of Sale systems to process payments ranging from $1000 to $3000 per shift. Prepared a variety of raw food materials to effectively cook over 30 menu items, catering to 50 to 200 customers daily. Delivered outstanding customer service, earning recognition as Employee of the Month on three separate occasions.Elevated to the position of Assistant Manager within a year, and honored with the recognition of Best Employee of the Month.