Results-driven and seasoned Food & Beverage professional with a proven track record spanning over 11 years in the hospitality industry. I bring a wealth of expertise gained through diverse roles, including 5 years as an F&B Server and 4 years as an F&B Captain in a dynamic casino setting. Additionally, I have 2 years of experience serving in a high-volume environment at Taqado Mexican Restaurant in the UAE. Known for my commitment to excellence and exceptional customer service, I am a fast learner who thrives in challenging, fast-paced settings.________________________________________Professional Experience:Casino in sri lanka Food & Beverage Captain• Oversee and coordinate F&B operations within the casino, ensuring seamless service delivery and customer satisfaction.• Implement and enforce service standards, leading a team of servers to exceed customer expectations.• Collaborate with kitchen staff to streamline food preparation processes, resulting in improved efficiency and timely service.• Handle VIP guests, addressing their specific needs and preferences to enhance their overall experience.Food & Beverage Server casino Sri Lanka• Provided exemplary service to casino patrons, taking and delivering orders with precision and efficiency.• Maintained in-depth knowledge of the menu, including special offerings and promotions, contributing to increased sales.• Collaborated with team members to create a positive and cohesive work environment.Taqado Mexican Restaurant, UAE Server• Served as an integral part of the front-of-house team in a bustling Mexican restaurant.• Interacted with a diverse clientele, demonstrating cultural sensitivity and adapting service style accordingly.• Ensured adherence to restaurant standards for cleanliness, hygiene, and customer service.________________________________________Key Skills:• Customer Service Excellence: Consistently delivered high-quality service, earning recognition for exceeding customer expectations.• Leadership: Successfully led teams as an F&B Captain, fostering a collaborative and positive work environment.• Adaptability: Thrived in diverse settings, from the fast-paced casino environment to the cultural diversity of a global restaurant.• Fast Learner: Demonstrated the ability to quickly grasp new concepts and adapt to evolving roles within the hospitality industry.