Shenaya Lande-Greensides Email & Phone Number

Banff Jasper Collection

Wildland Fire Management

Responsible for managing the administrative, financial, policy and business services for Yukon Wildland Fire Management Branch.

Wildland Fire Management

Operational assistance including support and coordination in an emergency response environment both when activated and to maintain a state of preparedness.

Tourism Branch

Senior level support as well as general office management, including administrative operations analysis to work towards branch strategic goal of administrative efficiencies.

Forest Management Branch

Office management including financial analysis & management, advising on procurement, project management and administrative support.

Dawson City/Whitehorse, Yukon

Provided leadership and supervision of day to day operations of a large scale multi day cruise tour company. -Project and program manager for end to end development, management and continuous improvement of international and domestic charter flight program with 3rd party vendor.- Created flight schedules to accommodate guest itineraries while ensuring efficiency and reasonable flight expenditures. Developed a charter guest check in process creating a seamless client experience with minimal touchpoints and reduced steps in the travel experience.- Frequently audited client and company employee experience to ensure excellent product delivery and to identify opportunities for continuous improvement.- Lead and managed 100+ direct reports and travelling employees per season working onlocation through issues such as tour disruptions, customer service, HR needs, etc.- Co-lead the recruitment of over 100 employees seasonally. Analyzed labour market trends to identify opportunities for new strategic recruitment opportunities. Developed and implemented a Canada wide recruitment strategy including planning a North to Coast to Coast recruitment trip visiting 10 cities, hosting 12 events in the course of 10 days.- Corporate committee memberships – Social Media Liaison, Customer Service Excellence Ambassador, HESS (Health, Environment, Safety, and Security) Local Lead, Human Resources, Recruitment Ambassador, Ethics and Compliance Ambassador. Also volunteered in CareTeam which provides assistance to guests in time of crisis while on vacation which included deployment to Japan in February 2020 to assist with Diamond Princess.

Dawson City/Whitehorse, Yukom

- Supervised day to day operations of both the guest services and operations departments including: logistics, customer service, transportation operations, administration, accounting, sales & reservations.- Oversaw international and domestic charter/scheduled flight program operations, through the entire process from flight scheduling to customs & immigration to ground transportation. Developed program from scratch in 2014 and maintained a culture of continuous improvement to foster a seamless guest experience while factoring in cost, airline requirements, and US & Canadian federal regulations. - Lead merge of tour desk and front desks to provide cohesive, seamless and cost effective service to guests. This includes training of Guest Service front line and management staff in areas of tour sales, tour accounting and company specific Guest Services procedures. - Responsible for overseeing all logistics within operating area including scheduling excursions and dispatching to maintain legislated hours of service requirements while avoiding customer schedule conflicts and disruptions. Managed vendors to ensure satisfactory contract performance.

- Guided clients through the entire event planning cycle from quoting to event preparation to event management to final billing.

Churchill, Manitoba, Canada

- Planned, organized and oversaw operational logistics with a focus on excursions and guest experiences during fast paced polar bear tour season.

Jasper, Alberta

- Sales Coordinator for two hotel properties. Coordinated inquiries and bookings. Promptly sent proposals, quotes and sales correspondence. Negotiated rates while adhering to hotel rate structure, credit policies. Prepared contracts in accordance with the policies and guidelines of Hotel.Managed all room blocks as well as third party booking site availability. Managed group check in process including acting as key contact, luggage scheduling, room assignments, food and beverage bookings, etc.

Whitehorse, Yukon

- Key employee responsible for managing the branch currency supply including monitoring, processing, shipping and ordering to ensure sufficient vault inventory for daily operations all while adhering to strict security guidelines.