Shenaz Bussawon Email & Phone Number

London, Gb

London Bridge

PA duties to Cheif Director – Arranging travel, car hire, Diary, meetings, expenses and internal office events.Maintaining the smooth operations of the daily office.Answering queries from members and external members.Responsible for office bills, banking all other invoices and expenses to be paid and dealt with efficiently.Booking national and international travel arrangementsOrganising online events and meetings on Teams, Zoom and EventbriteOrganising events such as annual lunch for members, drinks receptions, and conference meetings by sourcing venues for attendee's from 50 - 350, checking within budget, and overseeing the planning and running of events from start to end.Creating event stationery such as banners, booklets, brochures using Canva.Creating content for all social media platforms as a way of engaging with our members and general public on Instagram, Tiwtter and Linkedin.Maintaining CRM is up to date along with the website.Attending career events promoting Maritime industry jobs to students.Travelling to various Ports around the UK engaging with members.Networking and engaging with new potential members.

London, United Kingdom

Maintaining and ensuring the office is running smoothly daily.PA duties to Director – Arranging travel, car hire, Diary, meetings events for office, expenses.Checking and ordering office supplies, IT & electrical equipment, office furniture, stationary & general office supplies.Responsible for office bills, all other invoices and expenses to be paid and dealt with efficiently.Booking national and international travel arrangementsWorking with trade fair & events organisers for showcase events Arranging marketing material for trade fair eventsProviding excellent customer service for wholesale independent & key accounts across the UK & Northern Ireland, processing orders, dealing with email and telephone queries and trouble shooting any issues.Building close working relationships with German HQ office & warehouse in regards to orders and shipments.Running reports from SAP in Pivot and V look up formats daily.Reporting back information to MD & German head office in regards to sales & targets.

London, United Kingdom

Supporting Northern UK strategic accounts sales team by providing excellent customer service.Sales orders efficiently loaded onto SAP on a daily bases.Responsible for producing reports as and when required using SAP and BW.Assist with the receipt of payments and collection of orders in the time to achieve customer order deadlines.Process claims / credits when requiredLiaised with warehouse in regards to deliveries, returns, customer bookings and any discrepancies.Being a team player of a large customer service department, supporting and assisting when ever needed.

Borehamwood

Working on in house CRM projectContacting Business ownersUpdating online content

London, United Kingdom

Support UK & Ireland strategic accounts sales team by providing excellent customer service.Sales orders efficiently loaded onto HSOE and Oracle Systems.Process claims / credits when requiredDealing with customer queries, orders and payment enquiries.Liaising with warehouse in regards to deliveries, returns and any discrepancies.

London, United Kingdom

Support UK & Ireland strategic accounts sales team by providing excellent customer service.Sales orders efficiently loaded onto SAP on a monthly bases.Responsible for producing reports as and when required.Assist with the receipt of payments and collection of orders in the time to achieve customer order deadlines.Process claims / credits when requiredDealt with customer queries, orders and payment enquiries.Responsible for providing customers with correct images, prices and product content for their websites.Liaised with warehouse in regards to deliveries, returns and any discrepancies.

London, United Kingdom

First point of contact with customers, responding to customer. Ensuring any issues are dealt with in verbal manner over the telephone and in written interaction via email within 24 hours.Ability to analyse problems and develop solutions effectively and accordingly.Logging customer service issues, such as delivery issues, refund errors Incorrect orders. Verifying details on orders that require address checks, that need to be checked and accepted by approval, from the finance department.Liaising with the warehouse in regards to order processing stages, mispicks, any stock discrepancies, lost returns, integration issues with orders.Liaising with shipping carrier, with any missed deliveries, missed collections And investigating any enroute lost orders.Amending product information on website and helping mark down price on products.Spotting purchasing trends on orders by running reports to filter any possible fraudulent orders placed on website. Forwarding details to Finance department to run further checks.Reviewing any procedures that will improve customer care through website.Thinking of procedures at busy periods, reviewing how service can be improved to offer faster turnaround times in for orders being placed on website to time of order being dispatched. Liaising with the warehouse and IT department in regards to miss picked items over the busy Christmas period.Offering product knowledge on items, information of coming ranges, locations of stores and availability. Managing Corporate orders with companies wanting to place large quantity orders, liaising with head merchandisers and warehouse in regards to volume and shipping. Creating reports on Corporate gifting, researching item selections, price and quantities, order turnaround times, gift wrapping and discount prices or incentives offered to purchaser for large quantities.

London, United Kingdom

Answering customer call queries in regards to products, placing telephone orders for the customer.Answering customer emails within a 24 hour turnaround.Liaison with stores in regards to customer orders, making payments and checking orders have been sent on time.Creating daily tasks, allocating tasks to members of team, informing of outstanding issues, and new issues.Running reports of daily and weekly targets, including daily and weekly takings, and relaying this to department.Checking status of web ordersMaking checks on approving web orders, using the system 3rd Man.Verifying details such as billing address by contacting customer to confirm details and checking on 3rd Man system

Hemel Hempstead

Assisting customersDisplaying garments & accessoriesCompleted training in Visual Display, Customer Service, Concepts and trend information

St Albans

Advising customers with personal loan applications via telephone and through email.Underwriting personal loan applications, checking applications, verifying any further information that is required.Completing anti fraud checks on customer using experian, also contacting the customer to confirm details that will be used in the decision process.Dealing with declined cases as well as clearing referral cases.Completed three-month placement in employee loans department, which involved liaison with fellow employees making personal loan applications Answering queries, underwriting and also issuing the personal loan direct. Also dealing with agency applications.Completed training in Anti Fraud, Data protection and Money laundering.