Shenbagam V Email & Phone Number

United Kingdom

Surrey, England, United Kingdom

India

• Successfully resolved a backlog of pending business payments dating back to 2019 for PrimeReading. Overcame system obstacles by collaborating closely with client requirements and demonstrating proactive teamwork across business and developer units. • Executed Python, shell script, and ion-based coding projects focused on operations and maintenance. Proficiently deployed these solutions into production, earning valuable customer confidence in the process.• Streamlined customer notifications and orchestrated workflow coordination, consistently upholding service level agreements.• Collaborated seamlessly with the support team, effectively managing active support issues through comprehensive handoffs and takeovers. Spearheaded the development of a team-specific knowledge base and skill set.• Delivered top-tier customer support for incoming tickets, displaying adept troubleshooting skills across a range of products, features, and services.

Chennai, Tamil Nadu, India

Chennai Area, India

Chennai, Tamil Nadu, India

• To develop/configure rules using Spring based Configuration for Automated Pricing Events. The Main objective of this team is to ensure minimal manual effort in pricing events with ~100% Accuracy. • Ownership of one or more operational tools or components to achieve the goals at a organizational level. • Release and Deployment of configurations to the production/test environment • Handled tickets for productivity/Accuracy/IF goals and other requests and sustained proper SLAs. • Executes process-wide priority projects to improve operations performance in association with the operations team. • Responsible for providing support for data collection, preparing reports, and reaching out to multiple stakeholders. • Uses data to drive decisions related to operational issues and highlights issues to negotiate with customers on the nonstandard expectation with manager’s engagement/support.

Chennai, Tamil Nadu, India