Shenelle Porter Email & Phone Number

Newport News, Va, Us

In my role as the Human Resource Manager at Tmaxx Construction, I've led various initiatives to align our HR function with company strategy and boost employee engagement. Alongside core responsibilities, I've actively reduced employee turnover through retention programs and insightful exit interviews, leading to increased employee satisfaction.Furthermore, I've enhanced employee morale through team-building events and recognition programs. I've been instrumental in planning and facilitating team summits, fostering cross-functional knowledge sharing and unity.Addressing employee inquiries and concerns has been paramount, fostering a supportive and transparent environment. I've also initiated diversity and inclusion programs, wellness initiatives, and performance management processes that positively impacted our culture and productivity.I've been actively involved in implementing HR programs and policies that have contributed to enhancing the overall employee experience. This includes developing and implementing diversity and inclusion programs, wellness initiatives, and performance management processes, all of which have positively impacted our organization's culture and productivity.Throughout my tenure, confidentiality has been a top priority, ensuring the protection of sensitive employee information and company data. This dedication to confidentiality has been consistent, building trust and credibility with employees.In summary, my role as the Human Resource Manager at TMAXX CONSTRUCTION extends beyond the core responsibilities and encompasses initiatives to reduce churn, increase employee engagement and morale, facilitate team summits, and enhance the overall employee experience. These efforts have collectively contributed to our organization's success and growth.

In my position as a Business Coach + Strategist at Curate Socially Co., I've played a multifaceted role that has equipped me with a diverse skill set relevant to HR functions.Central to my responsibilities was the development and execution of market positioning and revenue generation strategies. This task involved a deep understanding of market dynamics, competition, and customer behavior.Additionally, I specialized in crafting content strategies to bolster sales and engagement. This included creating and disseminating compelling and informative materials.I was also involved in defining and structuring business back-end systems, which exposed me to the intricacies of process design, automation, and workflow management.Furthermore, my role required close collaboration with clients to map out their business ecosystem and product suite. This experience cultivated my ability to understand complex organizational structures, a crucial aptitude for HR professionals navigating large companies or those with intricate job hierarchies.I excelled in creating visual aids and clear instructions for sales funnels, which underscored my capacity to develop training materials and resources for employees, enhancing their understanding and performance.In outlining and tracking quarterly goals, I fine-tuned my strategic planning and performance management skills. These proficiencies are valuable for HR managers responsible for setting objectives, assessing employee performance, and aligning them with organizational goals.I virtually trained clients and their teams on business systems, an experience that reflects my capability to develop and deliver training programs.One of the highlights of my role was collaborating closely with over fifty coaches and business owners. This experience allowed me to hone my coaching and mentoring skills, a competence valuable for HR professionals involved in talent development and employee growth initiatives.

As a Customer Care Supervisor at Comcast Communications, I assumed a leadership role that was pivotal in driving excellence in customer service. Leading a team of dedicated customer service representatives, I was entrusted with ensuring the timely and efficient resolution of client inquiries and complaints.My primary focus was to instill a culture of quality and customer-centric service within the team. This encompassed not only setting high standards but also providing guidance, encouragement, and regular coaching sessions to empower team members to deliver exceptional service consistently.To gauge our performance and identify areas for improvement, I diligently tracked team performance metrics. This data-driven approach enabled us to continuously refine our strategies, enhance response times, and elevate the overall customer experience. It also allowed us to consistently meet or surpass company performance targets and maintain high customer satisfaction metrics.In my role, I recognized the significance of customer feedback as a valuable source of insights. I regularly monitored and analyzed customer feedback, using it as a compass for identifying pain points and areas where our service could be enhanced. This proactive approach allowed us to make real-time adjustments and respond to customer concerns with efficiency and effectiveness.In summary, my role as a Customer Care Supervisor equipped me with hands-on experience in leading a customer service team, nurturing a culture of service excellence, and leveraging data for continuous improvement. These skills, deeply rooted in customer-centricity and performance enhancement, are highly transferrable to HR roles, particularly in fostering employee satisfaction and engagement while adhering to performance and quality metrics

Chesapeake, Virginia, United States

As a results-driven Technical Support Supervisor, I demonstrated a proven track record in managing and developing customer service teams to deliver top-notch support and drive revenue through cross-selling. At Cox Communications, I consistently led my team to exceed performance goals while fostering a positive, productive work environment. I ranked among the top in sales, won the 2016 Center Championship Series, and achieved a key milestone with a 42.9% BHAG goal accomplishment, recognized with the 'Hi5' award. My expertise in coaching, problem resolution, and customer satisfaction enabled me to excel in fast-paced, dynamic environments where excellence in customer experience was key.

Huntsville, Alabama, United States

Huntsville, Alabama, United States

In my role as a Corporate Escalation Specialist II at Comcast Communications, I managed high-level customer complaints and escalations, tackling complex issues that demanded a deep understanding of customer service, effective problem-solving, and a dedication to upholding the company's reputation.My responsibilities were pivotal in resolving these critical complaints, with a primary focus on reinstating customer satisfaction and safeguarding the company's brand. This entailed employing effective communication, conducting investigations, and rigorous analysis. I was tasked with handing customer complaints and submitting the written resolutions to various commissions, including the FCC, Attorney General's office, and the Better Business Bureau (BBB), collaborating to address customer concerns. This experience sharpened my skills in liaising with external regulatory bodies and representing the company with professionalism and integrity.Furthermore, I assumed the vital role of assigning and coordinating the entire team's corporate escalations from our head corporate office. This demanded meticulous organization, effective case prioritization and delegation, and a keen awareness of company-wide customer service standards and regulatory requirements. Managing this aspect of the team's workload allowed me to refine my leadership and team coordination skills, highly transferable to HR roles that require teamwork and delegation.In summary, my position as a Corporate Escalation Specialist II provided me with valuable experience in addressing high-level customer concerns, collaborating with regulatory bodies, and managing team-wide escalations. These experiences reinforced the importance of proactive and effective communication, strategic issue resolution, and unwavering commitment to organizational values. These qualities are highly transferable to HR roles, particularly in employee relations and conflict resolution.

Huntsville, Alabama, United States

In my role as a Helpdesk Support Representative, I was promoted within a year due to strong performance and organizational impact. I monitored and analyzed customer feedback, managed a high volume of customer interactions and escalations, acted as a liaison between customers and management, and consistently met or exceeded performance goals and targets.

Huntsville, Alabama, United States

Experienced Call Center Representative with a strong background in billing and technical support for Comcast’s cable, internet, and phone services. Skilled in troubleshooting technical issues, clarifying billing inquiries, and promoting additional services to meet customer needs. Known for delivering clear, effective support that enhances customer satisfaction and strengthens brand loyalty.