➠ Vice President, Strategic Initiatives & Performance Management
CurrentEach step in my career has positioned me to solve complex, multidisciplinary problems while guiding organizational change. My business process outsourcing strategy contributions to Cadence have delivered $4.5M+/year cost savings. My day-to-day sees me leading analysis, planning, design, evaluation, implementation, and project management for key bank projects. Additional responsibilities include steering project issues through resolution, maintaining project documentation within the master repository, managing 3rd-party risk management and 170+ 3rd-party FTEs, executing business continuity plans for offshored team, and presenting recommendations to improve risk mitigation.CADENCE BANK HIGHLIGHTS➠ Singlehandedly executed offshore/business outsourcing strategy, taking department from infancy to saving ~$4.5M annually; build solid relationships with executive team, presenting to CIO and Chief Risk Officer.➠ Lowered SLA onboarding time 40%, streamlining intake process to improve decision making for risk partners. Manage tech and operations, synergizing on-/offshore teams while adhering to SLA deliverables.➠ Advanced framework and governance activities for entire program. Ensured effective management of process transfers & migrations across 10 distinct lines of business. Guide ongoing alignment with operational updates. ➠ Owned enterprise initiatives that improved information security, reduced security risk, ensured audit-ready status and regulatory compliance, and allowed offshore resources to gain greater access to applications while keeping risk at a minimum. ➠ Spearheaded culture transformation, conducting focus groups and employee surveys. Improved employee experience through new performance review processes.➠ Asked to serve as DEI Council and subcommittee member and as Black Professionals ERG co-chair to enable DEI strategy.