Providing EA support to member/s of the senior management team (V-Level) located globally. Senior managers have included head of Real Estate, Retail Development & Design, and interior design contractors.Responsibilities include, but not limited to; handle personnel and confidential matters discreetly and professionally, co-ordinate and manage multiple diaries and schedules, complex international travel arrangements, compile presentations and reports, organise and manage team meetings and conferences, general administration tasks such as expense claims, team members holiday approvals.

Providing a high level of Customer Service in all areas of the roles. Building relationships with senior airline personnel and responsible for student welfare and communication between the organisation and the airline. Monitoring of cadet pilots training and performance from ‘cradle to grave’. Ground school and flight training were tracked and regular updates provided to the various airlines.Working with key stakeholders to ensure contract deliverables and customer expectations are met, and maintained, through the life of the contract. Responsible for the day to day office management of the Pilot Screening & Selection department.

Operational primary point of contact for all B2B customers and students at Oxford and Mesa, ensuring that all contractual agreements are fulfilled. I am responsible for the smooth transition and integration of new clients into the academy, assisting with student travel including flights, visas, accommodation and all ad-hoc duties. Main point of contact with the airlines, providing them with weekly training updates on the progress of their students. Building upon the businesses relationship with airline personnel to secure future business. Liaise with international students throughout training to act as student welfare officer dealing with any training and non-training related matters and promptly resolving any issues that arise; manage the students expectations to ensure their satisfaction with the training provided.

Motivate graduates by providing support and career guidance on completion of pilot training to the point of employment. Communicating all opportunities to graduates in an effective and timely manner and maintaining customer satisfaction post-graduation. Tracking and researching the Aviation industry, liaising with airlines to establish a close rapport and encourage airline opportunities; then implementing processes for the airline recruitment schemes. Providing CV support and workshops. Issuing graduate references to assist with airline security checks upon successful employment.

Working alongside the Head of Customer Service & Sales dealing with confidential and sensitive issues and using my design skills to produce detailed proposal and contracts to generate pilot training sales.Arranging Internal and external exhibitions - liaising with contractors, negotiating rates and agreeing the budget for events. Having sole responsibility to arrange Open Days and Graduation Events for upto 600 people.Administration Duties and Office Management included - Diary Management, expenses,minute taking and meeting agendas, travel Arrangements including flights, accommodation, visas and transport.Producing publicity material alongside a designer and negotiating rates with publications and having responsibility of the marketing budget

Diary management, general administration and invoicing for 4 Senior Chartered Surveyors. Phone and audio dictation of upto 50 page detailed property reports. Calculating appropriate fees to pay Consultants as well as liaising with Lenders/brokers about properties and general Business accounts.