Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp Email and Phone Number
Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp personal email
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Business analyst and project manager with extensive experience in the Telecom and IT industries, blending a robust academic foundation with practical expertise. Passionate about driving efficient projects and creating value to the business. Areas of expertise: Project management, Business analysis and Customer experience
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Project ManagerOrange Business Services Jun 2018 - PresentCairo, Egypt
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Quality Of Service SupervisorOrange Egypt Sep 2014 - May 2018Smart Village- Managed a project aiming to automate complaints monitoring to be available for top management anytime with profound figures on types and locations of complaints. - Internet usage customer experience has come to measurable values. Being able to measure the internet experience from different aspects; browsing, downloading, uploading and streaming was a pronounced milestone for the team.- Run the quality part during Orange LTE launch project. -
Technical Complaints Handling SupervisorOrange Egypt Jan 2013 - Aug 2014Smart Village- Managed an efficient way with retail team to focus on weak areas reported directly by customers.- Established a new process between Technology and Marketing teams to communicate Orange best offers to the complaining customers.- Amplified VIP customers experience in their commonly used routes.
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Optimization EngineerOrange Egypt Oct 2007 - Dec 2012Smart Village- Responsible of the optimal performance in the network coverage by ensuring a smooth handover between different towers depending on the path of clients while launching HD voice.- Handled technical complaints of VIP and First Class customers using Google Earth and tracing tools.- Monitored Network KPIs (key performance indicators).
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Summer TraineeAlcatel-Lucent Jul 2006 - Aug 2006Fixed Network Division, Alcatel-Lucent, July ‘05Mobile Network Division, Alcatel-Lucent, August ‘04
Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp Skills
Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp Education Details
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Global Management -
Wireless Technology -
Electrical, Electronics And Communications Engineering -
Collège Des Frères Bab El LoukMathematics
Frequently Asked Questions about Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp
What company does Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp work for?
Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp works for Orange Business Services
What is Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp's role at the current company?
Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp's current role is Project Management - Business Analyst.
What is Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp's email address?
Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp's email address is sh****@****ail.com
What schools did Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp attend?
Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp attended Paris Eslsca Business School, Nile University - Nu, Cairo University, Collège Des Frères Bab El Louk.
What skills is Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp known for?
Shenouda Nabil, Meng, Mba, Pmp, Pmi-Acp has skills like 3g, Gsm, 2g, Wireless, Troubleshooting, Solution Architecture, Mobile Communications, Wcdma, Rf, Telecommunications, Umts, Gprs.
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