Deepak Shenoy Email & Phone Number

Chicago, Il, Us

United States

Hoffman Estates, Il

Directed and led backend software development organization for a highly technical engineering team for an E-Commerce order management system, cart/checkout/payment/promotion that comprised fifty-five developers, fifteen test engineers, ten support engineers, and three project managers.I have successfully overseen the comprehensive migration ofcritical workloads from on-premises infrastructure to AWS Cloud over the past five years. Thisextensive project included OLAP, OLTP, cart… Show more Directed and led backend software development organization for a highly technical engineering team for an E-Commerce order management system, cart/checkout/payment/promotion that comprised fifty-five developers, fifteen test engineers, ten support engineers, and three project managers.I have successfully overseen the comprehensive migration ofcritical workloads from on-premises infrastructure to AWS Cloud over the past five years. Thisextensive project included OLAP, OLTP, cart databases running on Cassandra, and orderdatabases running on MySQL and MongoDB/DocumentDB. These workloads operated undervarious security scopes such as PCI, PII, and low security. Utilizing the 7R strategy, I ensured aseamless transition while managing our online platform's front-end and post-order modules. Ieffectively led and managed the team of architects and solution architects, ensuring thesuccessful execution of this complex migration.My responsibilities included managing the full Agile software feature development cycle on the application platform, from feature intake to implementation and release. I also provided engineering effort and project cost estimates, managed platform architectural solutions, and participated in the strategic review of proposed projects using technical and business data.I offered technical direction to continuously improve software quality, including application performance, user experience, and overall quality metrics. Additionally, I partnered with the product organization to analyze and prioritize the desktop/mobile product strategic roadmap.Partnered with product organization to analyze and prioritize strategic roadmap.Managed the integration of Web-based analytics tools to monitor business and operational data.Coordinated onsite and offshore teams managing internal and external vendor engineering resources. Managed operational technical support of Sears/Kmart eCommerce platforms. Show less

Northbrook, Il

Built and Led a team of 35 from three geographically diverse areas, including Northbrook, IL, USA; Pune, India; and Montreal, Canada, consisting of Oracle Database Administrator, Infrastructure Manager, Web Administrator, Business Analyst, Oracle PL/SQL developers, J2ee developers in technical design, design review, and code review of mission-critical components. Roadside Dispatch System: This highly scalable system provides roadside assistance for over a million roadside events… Show more Built and Led a team of 35 from three geographically diverse areas, including Northbrook, IL, USA; Pune, India; and Montreal, Canada, consisting of Oracle Database Administrator, Infrastructure Manager, Web Administrator, Business Analyst, Oracle PL/SQL developers, J2ee developers in technical design, design review, and code review of mission-critical components. Roadside Dispatch System: This highly scalable system provides roadside assistance for over a million roadside events annually. The dispatch system comprises an Automated Dispatch system, a Call center-based application, and a smartphone-based self-service system. Service Provider System – Robust system to maintain master data of over 40,000 contracted service providers and 100,000 non-contracted service providers, inclusive of the geographical coverage and equipment available for providing roadside service Retail billing systems: Complex billing system with over 2.5 million retail customers with options to pay in installments by Credit card, ACH, and Checks. Customer enrollments through various channels: Data entry for mail-in applications, telemarketing batch jobs, real-time web service, call center representatives, and consumers who visit the websiteMembership fulfillment, finance system, list processing for customer retention marketing initiatives, and B2B system with several third-party partners.High availability of applications used by 24/7 call centers in the United States, India, Canada, and the PhilippinesProactively participate with business groups to gather requirements, estimate work, and help businesses prioritize several competing projects based on capacity issues and upcoming projects in the pipelineKey Accomplishments:I enabled the first delivery center for the PCI reduction project.Established a solution that facilitated the conversion of over 20 million credit cards for the entire Allstate enterprise Show less

South Barrington, Illinois, United States

I developed an In-house printing solution that prints over 15,000 invoices a day. We re-engineered legacy applications for emergency roadside assistance to reduce call center volumes by 35% and expense reduction by $900K annually.We developed new applications to reduce phone call costs by $500K and improved efficiencies through the digital exchange of messages.Built a team of developers and database administrators in Montreal to scale the staffing for migration from… Show more I developed an In-house printing solution that prints over 15,000 invoices a day. We re-engineered legacy applications for emergency roadside assistance to reduce call center volumes by 35% and expense reduction by $900K annually.We developed new applications to reduce phone call costs by $500K and improved efficiencies through the digital exchange of messages.Built a team of developers and database administrators in Montreal to scale the staffing for migration from Oracle 7 to Oracle 10, including redesigning from a green screen front-end to web-based call center applications.Billing, fulfillment, Claims processing, New customer acquisition, and marketing campaign systems were rearchitected to allow of scaling up the system for mergers and acquisitions of similar businesses Show less

Mumbai, Maharashtra, India

Be, Electrical

Education record