Shen Vern Tan Email & Phone Number

Selangor, Malaysia

- To ensure ongoing and consistent customer satisfaction through effective and efficient responses to customer enquiries, issues and problems.- To manage customer’s expectations in terms of shipment delays, documents (Quotation, Pre alert) accuracy and related Key Performance Indicators (KPI).- To identify and solve issue in order to maximize customer satisfaction.- To discuss and communicate customer feedback with your superior as required, keeping them informed of all relevant information that could affect the sales team- To communicate with overseas offices, local vendors and customers on shipment inquiries.- To be responsible for monitoring and follow up of routing order shipments:- Order processing.- Shipments monitoring and follow up.- Generate and provide timely report as per customer’s requirements.

Klang

- Conduct Indoor Sales, such as cold calling. - Recommend shipping solutions to minimize costs. - Prepare quotations and invoices for client’s freight transportation. - Plan and select shipping routes, based on nature of cargo, transit time, or security needs. - Reserve necessary space on vessels and aircrafts. - Arrange delivery and storage of goods at both origin and/or destination. - Participate in the process of completing shipping documents, such as Shipping Instruction, Bill of Lading, Certificate of Origin, etc. - Obtain or arrange cargo insurance. - Make arrangements with custom brokers to facilitate the passage of goods through customs. - Involve in the process of completing the custom documentations for cargo clearance purpose. - Provide shipment status notification to shippers, consignees, and/or oversea agent. - Provide solutions to client’s various requirements. - Negotiate shipping rates with freight carriers. - Attend to over sea agents’ enquiries and to secure business. - Team lead for 4PL project, handle shipper's daily shipment operational matter Achievement:- - Involved in developing the trade of Colombo, into one of the strongest trades in Infinity. - Travelled to Danang, Vietnam for networking purpose in May 2018. - Formed good relationship with various carriers, such as Maersk, OOCL, ONE, etc.- Involved in developing Lead Logistics Project (LLP) for Singapore client. Stationed in Singapore for 3 months to understand the Supply Chain Management (SCM) process, and build up the SOP.- Promoted to CS & Sales Support Assistant Manager on 01/Jul/2020.

19Th Floor, Plaza See Hoy Chan, Jalan Raja Chulan

Administrative Role: Procurement and negotiation of service agreements. Administration of company assets and office inventories. In charge of Office Filing system. Petty Cash Reimbursement records. Support on company’s IT related matters.Human Resources Role: Render support to Divisional Heads in recruitment and administrative advice. Leave management and maintenance of daily attendance. Verification of staff overtime, allowance and welfare claims. Induction trainings to new recruits.

Section 13, Petaling Jaya

 Support head of department in administration of all human resource functions including recruitment, payroll, performance management, and compensation & benefit. Leave management and maintenance of daily attendance. Liaise with government agencies such as EPF, SOCSO, Inland Revenue Department, Labor Department, Immigrations Department, etc. Handles employee relation and disciplinary issue. Participate in domestic inquiries. Work permit application for expatriates.

Kuala Lu

 In charge of accounts receivable and payable (partially). Record daily sales transaction. Follow up on outstanding payments. Generate monthly sales, marketing, and workshop income report.

Bachelor Of Business Administration - Bba, Logistics, Materials, And Supply Chain Management

Diploma, Management (Human Resource)