Data analytics focused on Upstart operations department. With previous experience and knowledge of the operations process flow, developed Looker BI dashboards for both frontline managers and executives for recurring monitoring of potential issues, assisted with data integration and pipelining (alongside Data Engineering) from new operations vendors, answered ad hoc data questions via Atlassian Jira Service Desk ticketing infrastructure, supported data needs for certain operations-focused incident response issues, provided data for SOC compliance assessments, assisted Product with PRD data needs to support their initiatives.

Customer facing role dedicated to assisting existing Upstart customers with inquiries via phone and email. Utilized Salesforce and internal product builds to manage information, actions, and communication with customers. Consistently strong QA scores and productivity led to specialization in hardships and settlements programs after 12 months, negotiating both with third parties and directly with loan holders regarding distressed accounts.

- Educating children (ages 5-12) in various Brazilian Jiujitsu techniques (escapes, sweeps, positions, submissions) and related grappling movesets (Judo/Wrestling throws, takedowns, standup defence)- Coaching kids in various grappling competitions (JJBTB, JJWL, NAGA, US Open, American Cup)- Helped grow the Kids BJJ Program to 60+ students- Advised on curriculum and kids promotions/testing

- Responsible for calculating bimonthly/biweekly payroll amounts via Paychex and Intuit Payroll, and preparing monthly Profit & Loss, Balance Sheets, and Cash Flow Statements- Analyzing and advising on legal contracts (issues include employment, licenses, and leasing)- Managing the memberships of 600+ customers across 4 gyms through Zenplanner CRM software- Trademark edit assistance to the Smash brand; advising on issues associated with corporate structuring and legal vulnerabilities