- Responsible for identifying and resolving software bugs or issues reported by users.- Facilitated training sessions for end-users and team members on effective system utilization, improving user proficiency and reducing support queries.- Develop and execute test cases to ensure software meets quality standards.-Identify inefficiencies and work towards continuous improvement of existing systems and/or processes.-Contributing in sales through technical expertise and strategic collaboration- Implement new software features.

- Developing a professional identity.- Advancing theoretical knowledge and transferable skills. - Communicating well with people in different roles.- Participating in teamwork, problem-posing and problem-solving, and self-management.- Improving digital literacy skills.- Comprehending at the level of practice what ethical practice entails.

- Assisting with hardware and software installation, configuration, and maintenance. - Spotting and fixing technical faults or problems that students have reported.- Assisting with software and hardware updates, fixes, and upgrades- Ensuring prompt and efficient resolution of technical issues to reduce downtime and negative effects on students