Been in the tourism and hospitality industry since 1995. Have grown up through the ranks to become Operations Manager of unique hotels and lodges. Vast experience in pre-opening, Interpretation of hotel financials/management accounts, profound understanding of hotel efficiency ratios, hotel benchmarking, hotel key financial indicators, Customer Service Mindset training, Revenue & Yield Management, Food and Beverage Prime Cost Management, Process design and Analysis, Performance Management, Leadership, Product development, Project management, Operations management, Strategy formulation and execution, Strategic Human Resources management, Research, Financial management, quality and standards, mentoring and coaching, marketing and sale.