Shepherd Griffin Email & Phone Number

Seattle, Washington, United States

Dedicated Support Engineer for Tableau Software assisting our premium clients to a high level of success with a focus on customer experience.Reporting to leadership on weekly metrics consisting of a 94.3% average.Exceeded expectations in Licensing, Data Connectivity, Authentication, Performance & Stability cases maintaining a 91% close goal.Maintaining role as team captain for 2 years directing engineers.Maintaining a 5.0 CSAT metric in customer satisfaction on all levels. Received awards and kudos from our Technical Account Management team in customer education and maintaining expectations (accolades upon request)Rewards & Recognition & Tableau Foundation Officer.

United States

Guiding Principles for funding local non-profit businesses

Greater Seattle Area

Greater Seattle Area

Collaborate and consult with select server and desktop clients to implement successful launches, and to resolve highly complex technical issues associated with deployment.Partner with clients and help them optimize their use of Tableau Software.Lead support case resolution efforts for prescribed customer cases.Collaborate with User Support, Escalation Engineering and Sales Consultants to identify high priority server issues and partner with Development and Quality Engineering teams as needed.Mentor Technical Support Specialists in researching, resolving and documenting customer server issues.Develop, document, mentor, and train others in support procedures for server-related technical triage and problem solving

Seattle, Washington, United States

Web Hosting, Graphic Design, Client Care, Web Development, Logo Design, Print Media, Copy, Photography, Events Production, Volunteer coordinator, Logistics, fundraising

Kirkland, Washington

High Speed Internet and Cable Television by Fiber Optic Design

Portland, Or

Recording Engineer, Web Development, Graphic Design, Client Care, Cable Monkey, Engineering

Portland, Or

Technical Support, Troubleshooting with Android devices and iOS, assistance with apps in Play Store, Sales, Billing & Plan Optimization, team morale, event logistics coordinator.

Seattle, Wa

I work as a Web Developer and Graphic Designer. I also work as an artistic and print media director.See: http://watersines.com

Project Management, Business Administration And Management, General, 4.97

Activities and Societies: Project Management Professional (December 2021 - 2023) 4.97 GPACompleted Project Management Certification.

Associate Of Arts (A.A.), Music Technology, 3.45

Activities and Societies: Music Theory, Joomla!, Excel, MultimediaProfessional Music Certificate received

Master Of Computer Applications (Mca), Computers, 4.0

Activities and Societies: Dreamweaver, Flash, Web Databases 2.0Picked up some new tools along the way. A refresh into PHP, and MySQL.