Tyler Shepherd Email & Phone Number

Baltimore, Maryland, Us

I am currently completing an MBA program at The Johns Hopkins University Carey Business School. These intensive eight week courses enhanced my skills in leadership, strategic management, data-informed decision-making, and technology enablement, including AI, security, and analytics. I currently have two courses remaining in Spring 2025.Technology and Analytics Courses:AI Essentials for BusinessStatistical AnalysisBusiness AnalyticsInformation SystemsCybersecurityGlobal Immersion: UK—Technology Through a Behavioral Economics Lens (Spring 25)Customer Analytics (Spring 25)Leadership and Organizational Development Courses:Leadership and Organizational BehaviorBusiness CommunicationNegotiationStrategic Human CapitalPower and PoliticsBusiness Leadership & ValuesStrategic Management and Decision-Making Courses:Strategic ManagementGlobal StrategyOperations ManagementAI Essentials for BusinessEntrepreneurial VenturesThe Macro-economyEconomics for Decision MakingCrisis ManagementBusiness LawMarketing and Branding Courses:Branding and Marketing CommunicationStrategic Market IntelligenceMarketing ManagementNew Product DevelopmentFinance and Accounting Courses:Corporate FinanceAccounting & Financial ReportingInvestments (Spring 25)

Riverwoods, Il, Us

Partnered with Product, Marketing, and Technology leaders to drive customer-centric product strategies, operational effectiveness, and organizational transformation.- Advised over the development and execution of strategic plans, OKRs, rhythms of the business, and process improvements.- Influenced a 14% revenue increase in 2023 and a 12% efficiency boost across critical processes.- Increased engagement and reduced attrition among 60M+ cardholders.- Enhanced cross-functional planning transparency and alignment across senior leaders- Introduced sustainable tools, capabilities, and frameworks for long-term strategic alignment and success.

Bloomfield, Ct, Us

Advised and partnered with senior leaders to optimize planning, operations, and delivery within a $150B revenue organization. Simultaneously co-led the design and execution of Cigna's Enterprise Agile and DevOps transformation. - Enabled $200M in operational efficiencies and $450M in incremental revenue through strategic initiatives.- Designed and scaled program and portfolio planning practices to improve alignment and execution rhythms.- Mentored and trained hundreds of stakeholders in Agile methodologies, product, design thinking, and leadership driving cultural and operational change.- Co-led enterprise digital transformation, delivering enhanced cloud, data, and engineering capabilities.

Mclean, Va, Us

Led cross-functional Scrum teams to deliver innovative technology solutions within retail banking operations. Enabled program level alignment and systemic improvements in planning and alignment.- Improved engineering team performance to 87% commitment reliability and identified $100K in cost savings through cloud optimization.- Supported a 36% lift in self-service payment adoption through targeted product features.- Spearheaded the migration of legacy applications to modern infrastructure and enhanced ATM network resiliency.Initiatives I collaborated on:- Innovation: ATM CashTapp - Cardless ATM Transactions- Personalization - Bill denominations, fast cash designations, and UI enhancements- Cash Credit Card Payments at the ATM- ATM Middleware modernization using Wincor Proflex4 hosted in Amazon Web Services- Real-time data event streaming using Apache Spark and Kafka- Network infrastructure upgrades- Patching and security upgrades

Mclean, Va, Us

Streamlined quality assurance processes for retail engineering teams, reducing defects and accelerating time to market.- Delivered quality assurance for over 25 major software releases, including middleware, security, and physical ATM hardware.- Improved testing efficiency by 30% through the implementation of automated testing frameworks.- Reduced post-release defects by 20%, enhancing product reliability and customer satisfaction.

Master Of Business Administration - Candidate

Bachelor Of Arts (B.A.), Business Management

Business Administration, Management And Operations