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•Shep Hyken Email & Phone Number

Customer Service and Customer Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences! at Shepard Presentations, LLC
Location: Greater St. Louis, United States, United States 104 work roles 1 school
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Role
Customer Service and Customer Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Location
Greater St. Louis, United States, United States

Who is •Shep Hyken? Overview

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•Shep Hyken is listed as Customer Service and Customer Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences! at Shepard Presentations, LLC, based in Greater St. Louis, United States, United States. AeroLeads shows a matched LinkedIn profile for •Shep Hyken.

•Shep Hyken previously worked as CAO (Chief Amazement Officer), Customer Service Speaker, Customer Experience Expert, Podcast Host at Shepard Presentations, Llc and Opening Session Keynote Speaker at Shepard Presentations, Llc. •Shep Hyken holds Speech Communications, English, Speech, Marketing from University Of Missouri-Saint Louis.

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Shepard Presentations, LLC

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Profile bio

About •Shep Hyken

Customer Service Keynote Speaker | Customer Experience Keynote Speaker | NYT Best-selling Business Author | Researcher | Podcast Host• SHEP HYKEN, CSP, CPAE, is a customer service and experience speaker and is an international leading authority on customer service, customer experience and loyalty in business.• NEW YORK TIMES & WALL STREET JOURNAL BEST-SELLING AUTHOR Author of eight best-selling books that have made the New York Times, Wall Street Journal, USA Today and more. Shep has worked with thousands of companies and organizations that want to build loyal relationships with their customers and employees. These include First Abu Dhabi Bank, Agricultural Retailers Association, Sub-Zero Group, The Federal Savings Bank, Anheuser-Busch InBev, Clayton Homes, Self Storage Association, Benihana, NAMM, C.R. England, Comcast, UniGroup, Whataburger, FedEx.• HALL OF FAME SPEAKER Shep has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.• HIRE SHEP TO SPEAK To book Shep for your next meeting contact us at 314-692-2200, email cindy@hyken.com or visit hyken.com. Visit Shep.TV for hundreds of business videos and samples of Shep speaking.Shep works with companies and organizations that want to create amazing customer service experiences for their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution and I'll Be Back. He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset. (Now available as an online/web-based training program!)

Current workplace

•Shep Hyken's current company

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Shepard Presentations, LLC
Shepard Presentations, Llc
Customer Service and Customer Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
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104 roles

•Shep Hyken work experience

A career timeline built from the work history available for this profile.

Cao (Chief Amazement Officer), Customer Service Speaker, Customer Experience Expert, Podcast Host

Current

St. Louis, MO, US

Shepard Presentations, LLC was started in August 1983. As a customer service speaker and author, Shep Hyken helps companies build loyal relationships with their customers and employees.Shep's presentations focus on: Customer Service Customer Loyalty Internal Customer Service The Customer ExperienceHe has written written five books, "Moments of Magic,"​.

Aug 1983 - Present

Opening Session Keynote Speaker

Current

St. Louis, MO, US

Shep Hyken founded Shepard Presentations, LLC in 1983. For over 25 years Shep has helped companies develop loyal relationships with their customers and employees.Shep has created and produced keynote speeches, customer service training, a number of books, audio programs, video programs and more. His clients include a range of Fortune 100 size companies to.

Aug 1983 - Present

Keynote Speaker

Current

St. Louis, MO, US

Shep Hyken founded Shepard Presentations, LLC in 1983. For over 25 years Shep has been a customer service speaker and expert that has helped companies develop loyal relationships with their customers and employees.Shep has created and produced keynote speeches, customer service training, a number of books, audio programs, video programs and more. His.

Aug 1983 - Present

High Point University Cx Expert In Residence

Current

High Point, NC, US

Sep 2024 - Present

C-Suite Advisor And A C-Suite Radio Host

New York, US

C-Suite Advisors was created to introduce the greatest mix of consultants, speakers, authors, podcasters, TV hosts, trainers, and coaches to opportunities in serving the c-suite.

Jan 2017 - Dec 2023

Live Fireside Chat Event

Nashville, Tennessee, US

Nov 2020 - Nov 2020

Customer Experience Live Webinar Speaker

Hoboken, New Jersey, US

Sep 2020 - Sep 2020

Keynote Speaker With Live Q&A

Highlands Ranch, CO, US

Brand ManageCamp 2020 – “The Experience Is Your Brand: How to Create Customer Amazement.”

Sep 2020 - Sep 2020

Host And Master Of Ceremonies For Virtual Event

Waltham, MA, US

MC/Host for the 2-day virtual event.

Aug 2020 - Aug 2020

Business Expert Webinar

Belmont, CA, US

Aug 2020 - Aug 2020

Business Webinar Keynote Speaker

Ypo

Irving, Texas, US

Zoom webinar for YPO Kerala.

Jul 2020 - Jul 2020

Webinar Keynote Speaker

Basking Ridge, NJ, US

Jul 2020 - Jul 2020

Customer Service Keynote Presentation

Brentwood, TN, US

Jul 2020 - Jul 2020

Customer Service Virtual Presentation & Q&A

Jersey City, NJ, US

Verisk Client Service Summit

Jun 2020 - Jun 2020

Customer Experience Speaker & Expert

Greenwood Village, Colorado, US

Webinar and hosted Virtual Lunches with Roundtable

May 2020 - Jun 2020

Fireside Chat & Live Q&A With Customer Service Expert

Santa Clara, CA, US

May 2020 - May 2020

Customer Service Webinar Speaker

San Ramon, CA, US

May 2020 - May 2020

Customer Service Keynote Presentation

Lincolnshire, IL, US

May 2020 - May 2020

Keynote Customer Experience Speaker

Chicago, Illinois, US

Feb 2020 - Feb 2020

Keynote Speaker

Rochester, NY, US

Jan 2020 - Jan 2020

Continuing Education Accredited Curriculum Developer And Facilitator

Xtracredits
  • ✓ Association Executives
  • The Centre for Association Leadership (ASAE)CAEs earn your required CAE credit hours on demand with Shep anytime from anywhere.✓ Human Resource Professionals:
  • The Society for Human Resource Management (SHRM)SHRM-CP & SHRM-SCP earn your PDC Professional Development Credits on demand with Shep anytime and from anywhere.✓ Association of Canadian Travel Agents
  • Association of Canadian Travel AgenciesCertified Travel Counsellor CTC and Certified Travel Manager CTM earn your hours towards your certifications and the maintenance of your certifications with pre-approved specialty.
Oct 2016 - Nov 2019

General Session Keynote Speaker

Minneapolis, MN, US

Oct 2019 - Oct 2019

Customer Experience Presentation

San Francisco, CA, US

Oct 2019 - Oct 2019

Cx Summit Keynote Speaker

Paris, Île-de-France, FR

Oct 2019 - Oct 2019

Keynote Speaker

Maryville, Tennessee, US

Sep 2019 - Sep 2019

Customer Experience Keynote Speaker

Maryville, Tennessee, US

Aug 2019 - Aug 2019

Customer Experience Keynote Speaker

Aventura, Florida, US

Sep 2019 - Sep 2019

Customer Experience Keynote Speaker

Carlsbad, CA, US

Jul 2019 - Jul 2019

Opening Customer Service Keynote Speaker

Ccw Digital
Jun 2019 - Jun 2019

Customer Experience Keynote Speaker

Ajpa
Jun 2019 - Jun 2019

Customer Service Keynote Speaker

Buenos Aires, CABA, AR

Jun 2018 - Jun 2019

Customer Experience Keynote Presentation

Philadelphia, PA, US

May 2019 - May 2019

Customer Experience Keynote Speaker

San Francisco, CA, US

May 2019 - May 2019

Customer Service Keynote Speaker

Fenton, Missouri, US

May 2019 - May 2019

Customer Experience Keynote Speaker

Fenton, MO, US

May 2019 - May 2019

Customer Service Keynote Presentation

Guatemala, Guatemala, GT

Mar 2019 - Mar 2019

Social Customer Service Speaker

Social Media Marketing World
Mar 2019 - Mar 2019

Customer Service Breakout Session Conference Speaker

Fenton, MO, US

Mar 2019 - Mar 2019

Keynote Speaker

San Antonio, Texas, US

Mar 2019 - Mar 2019

Opening Keynote Speaker

Dallas, Texas, US

Mar 2019 - Mar 2019

Customer Experience Keynote Presentation

West Fargo, ND, US

Feb 2019 - Feb 2019

Keynote Presentation

Purchase, NY, US

Feb 2019 - Feb 2019

General Session Keynote

Minneapolis, MN, US

Oct 2018 - Oct 2018

Keynote Speaker

Burlington, MA, US

Oct 2018 - Oct 2018

Customer Service Keynote Presentation

Houston, Texas, US

Oct 2018 - Oct 2018

Keynote Speaker

Bellevue, WA, US

Oct 2018 - Oct 2018

Keynote Speaker

East Hartford, CT, US

Sep 2018 - Sep 2018

Customer Experience Speaker

San Francisco, CA, US

Sep 2018 - Sep 2018

Keynote Speaker

Waterloo, WI, US

Sep 2018 - Sep 2018

Keynote Speaker

Ludwigshafen, DE

Aug 2018 - Aug 2018

Keynote Speaker

Plainfield, IL, US

Aug 2018 - Aug 2018

Keynote Speaker

Jll

Chicago, Illinois, US

Jun 2018 - Jun 2018

Keynote Speaker

Boston, Massachusetts, US

Jun 2018 - Jun 2018

Company Meeting Keynote Presentation

West Bend, WI, US

May 2018 - Jun 2018

Customer Service Presentation

Acteon North America
May 2018 - May 2018

Keynote Presentation At Senior Management Meeting

Portfolio Of The Civil Service
May 2018 - May 2018

Forum Mastery Day Host And Panel Discussion Host

Stockholm, Stockholm County, SE

May 2018 - May 2018

Opening Keynote Speaker

Colombian Contact & Bpo Association
May 2018 - May 2018

Customer Experience Keynote Presentation

Luxury Coach & Transportation Magazine
May 2018 - May 2018

Keynote Presentation

St Louis, Missouri, US

Apr 2018 - Apr 2018

Opening Keynote Speaker

Cincinnati, Ohio, US

Mar 2018 - Mar 2018

Session Speaker

Social Media Marketing World
Mar 2018 - Mar 2018

Keynote Speaker

Dallas, Texas, US

Mar 2018 - Mar 2018

Custoemr Experience Keynote Speaker

Ypo

Irving, Texas, US

Mar 2018 - Mar 2018

Customer Service Presentation

Carlsbad, CA, US

Jan 2018 - Jan 2018

Breakout Session Speaker

San Francisco, CA, US

Nov 2017 - Nov 2017

Keynote Presentations

Minneapolis, MN, US

Sep 2017 - Oct 2017

Customer Service Keynote Presentations

St. Louis, MO, US

Aug 2017 - Aug 2017
1 education record

•Shep Hyken education

  • University Of Missouri-Saint Louis
    University Of Missouri-Saint Louis
    Marketing
FAQ

Frequently asked questions about •Shep Hyken

Quick answers generated from the profile data available on this page.

What company does •Shep Hyken work for?

•Shep Hyken works for Shepard Presentations, LLC.

What is •Shep Hyken's role at Shepard Presentations, LLC?

•Shep Hyken is listed as Customer Service and Customer Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences! at Shepard Presentations, LLC.

Where is •Shep Hyken based?

•Shep Hyken is based in Greater St. Louis, United States, United States while working with Shepard Presentations, LLC.

What companies has •Shep Hyken worked for?

•Shep Hyken has worked for Shepard Presentations, Llc, High Point University, The C-Suite Network, Simplr, and Imts - Innovative Management & Technology Services, Llc (Imts).

How can I contact •Shep Hyken?

You can use AeroLeads to view verified contact signals for •Shep Hyken at Shepard Presentations, LLC, including work email, phone, and LinkedIn data when available.

What schools did •Shep Hyken attend?

•Shep Hyken holds Speech Communications, English, Speech, Marketing from University Of Missouri-Saint Louis.

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