Cao (Chief Amazement Officer), Customer Service Speaker, Customer Experience Expert, Podcast Host
CurrentShepard Presentations, LLC was started in August 1983. As a customer service speaker and author, Shep Hyken helps companies build loyal relationships with their customers and employees.Shep's presentations focus on: Customer Service Customer Loyalty Internal Customer Service The Customer ExperienceHe has written written five books, "Moments of Magic," "The Loyal Customer," "The Cult of the Customer," "The Amazement Revolution" and, most recently, "Amaze Every Customer Every Time."In 2003 The Customer Focus training program was created to help companies create a customer service culture and a customer loyalty mindset. The workshops and seminars focus on customer service training, and were created to help develop a mindset dedicated to delivering outstanding customer service to both external and internal customers. A by-product of this customer service training program is that it helps build employee loyalty and a better working environment.
