I serve as the Senior Director of Technology Services, Associate CIO for Gordon-Conwell Theological Seminary (GCTS). Gordon-Conwell is a multi-denominational evangelical graduate school with a mission to prepare Christian leaders. We serve four campuses at South Hamilton, Boston, Charlotte, and Jacksonville with residential “life together,” digital online and global learning programs. ▪ Lead technical services teams and shape the strategic direction of technology infrastructure and innovation, overseeing effective IT and AV operations at scale.▪ Develop and implement long-term technology strategies aligned with mission, goals, and evolving needs. Collaborate with leadership and stakeholders to identify priorities and ensure investments contribute to institutional success.▪ Champion for innovation and adoption of solutions that advance the mission.▪ Foster a collaborative, high-performing, and service-oriented culture.▪ Ensure robust support for campus communities including faculty, staff, and students.▪ Maintain strong relationships, serving as a trusted business advisor and advocate.▪ Manage budgets, negotiations and vendor relationships to ensure favorable terms.▪ Develop and implement policies and procedures that govern technology, ensuring compliance with regulatory requirements, standards and best practices. ▪ Partner with the executive team to track key performance indicators (KPIs) and measures.

I serve as the Founder and Executive Director of FreeShoes.org through which we are Lifting Soles and Souls in Our Community: Are you or someone that you love seeking men's dress shoes? Allow me to bless you. I've been dubbed "The Charlotte Shoe Man" #CLTshoeMan through a Christian ministry of generosity founded to lift soles and souls in our community. I restore vintage and high quality used men's dress shoes and gift them. While still imperfect, a little time, care, and love can be transformative for shoes... and people. It's a simple way to love others as Christ has loved me. Fruit of the Spirit.

Sheplen is a fractional executive and professional services consulting firm formed to serve the operational excellence and change management needs of organizations, corporate and non-profit. Our model focuses on systematic performance improvement and technology management while fostering a culture of innovation and opportunity. We believe that Engaged Talent + Efficient Practices + The Right Solutions = Effective Teams. When asked what we do, we often share that we “make order from chaos” and remove barriers. We also manage a number of projects and services ranging from digital media and marketing to SAAS solutions and workforce enablement.

Technology solutions architect and team lead for Global Accounts client success. We provide consulting, development, and delivery of business solutions to solve enterprise needs.

Leadership team for a financial services consulting startup. Led technology operations, strategic planning, business and product transformation. Responsible for enterprise architecture, technology systems, websites/intranet, risk management, and product development innovation.▪ Hired and coached Analysts, Directors, Developers, Designers, Trainers and Support staff.▪ Defined technology roadmap, budget, vendor management, applicable opportunities and risks.▪ Reduced technology expenses by 43% in less than 2 years by simplifying systems and contracts. ▪ Led business continuity (BCP) and Governance, Risk Management and Compliance (GRC) strategy.▪ Modernized product development strategy including standards, tools, lifecycle management, UAT, reporting, user experience (CX/UX/LX), instructional development, and GenAI services.▪ Successful customer relationship management (CRM) migration from Salesforce to HubSpot Enterprise.▪ Successful migration to modernized learning management system (LMS/CMS), Moodle Workplace.▪ Defined data architecture: SQL, retention, privacy, analytics, reporting and visualization standards.▪ Modernized information security (infosec) policies, operational workflows, risk and response. ▪ Reduced technology expense by 43% in less than 2 years by simplifying systems and providers. ▪ Increased security score +40 points: modernized services, MFA, policies, response, awareness. ▪ Standardized development stack on Azure, AWS, Windows IIS, .NET, JSON, MS SQL, Bootstrap.

Led cross-functional shared services teams providing integrated solutions for the largest line of business. Teams included data Analytics and Reporting, operational Workflow Standards, Technology tools and architecture. • Technology budget and capacity planning with alignment resources, staffing, and priorities.• Led performance improvement (PI) strategy, operational workflows, standards, organizational analytics.• Led business continuity (BCP) including Governance, Risk Management and Compliance (GRC) strategy.• Systems management: Learning Management Systems (LMS), Learning Content Management Systems (LCMS), Knowledge Management (KM), Content Management Systems (CMS), Collaboration Systems (CRMS), authoring and development tools.• Reduced licensing expense by more than 25% through vendor negotiation and provisioning standards. • Governance of talent development HRT and edtech instructional systems design (ISD/ID) standards.• Modernized project management model and services for Agile environment (Scrum/Kanban).• Successful migration to Atlassian Jira agile project management system from Citrix Podio.• Successful implementation of Atlassian Confluence collaborative documentation and knowledge wiki.• Established data management standards including data discovery, data sourcing, ETL, data cleansing, data enrichment, metric analysis, reporting, infosec, dashboards and visualization.• Standardized data stack on MS SQL, Python, Pandas, Tableau, Power BI, Oracle Cloud data lake.

I grew and led three cross-functional shared services teams providing integrated solutions for the organization’s largest line of business. These include data Analytics and Reporting solutions, operational Workflow Standards and performance improvement, Technology systems and tools. Promoted from Manager to Sr. Manager on September 14, 2018.

Served corporate and executive leaders, 300 stores and 25,000+ associates in 16 mid-Atlantic and Southeast U.S. Led corporate learning technology, HR technology (HRT), learning and development transformation. • Partnered with HR and Learning leaders (VPs, Directors, HRBPs, Managers) on modernization strategies.• Led digital media services team providing eLearning development, web design, audiovisual media, animation, simulation and gamification, motion graphics, instructional design and support.• Led standards, quality, and operations for learning experiences (LX) and content development.• Strategic planning enterprise migration from SAP SuccessFactors HR and Performance to Workday.• Transformed the retail shopping experience through omnichannel strategies and integrations.• System-agnostic analytics through xAPI learning record store (LRS) aligned to ADL data standards.• Modernized learning (LMS/LCMS) and HRIS management, vendor relationships, workflows, budgeting.• Standardized development stack on Windows IIS, .NET, JSON, Bootstrap, Oracle DB.

Contract learning experience Architect and Trainer for Corporate and Continuing Education (CCE) and Small Business Center (SBC). Developed, delivered, and assessed learning utilizing traditional in-class, hybrid/flipped and online eLearning delivery. Partnered with business customers to design and deliver customized competency-based skills training.

Led teams and official communications channels for one of the the largest community colleges in the country. Served 70,000+ adult learners and cable television audience of over 400,000 subscribers.Managed official communication channels including traditional, electronic, cable television (CPCC-TV), broadcast television (WTVI PBS Charlotte), websites and social media.Advised and enabled executive leadership media relations and public relations (PR) initiatives.Developed agency model for internal accounts management and customer relations.Implemented project management system and workflows. Saved 60+ hours per week.Led website and intranet design, search engine optimization (SEO), and content curation.Implemented electronic delivery strategy for email, newsletters, blogs and online communities.Crisis communications strategy including adoption of mobile publishing and delivery. Established standards for mobile marketing, paid placement, and interactive barcoding.Modernized telethon and teleweb fundraising strategies for WTVI PBS Charlotte.Implemented “Social Media Command Center” model for managed online engagement.Established engagement standards, quality measures and KPIs for official communications.Established engagement standards, quality measures and KPIs for digital media campaigns.Evangelized standards and best practices for social learning and employee accountability.Business Continuity, Risk Management, Emergency Management and Safety leadership teams.

Adjunct faculty for academic Information Technology (I.T.) division. Developed, delivered, and assessed learning utilizing traditional in-class, hybrid/flipped and online eLearning delivery. Lead developer and instructional designer for "Artificial Intelligence for Gaming" (SGD125) and "Introduction to Simulation and Game Development" (SGD111).

Senior eLearning developer, instructional designer and learning technologist supporting a 70,000+ student multi-campus learning community. Developed hundreds of multi-modal courses, learning programs and professional learning training initiatives. Implemented and integrated dozens of learning systems including CourseInfo, Blackboard, Moodle, Sakai, Angel, Panopto and others. Learning management system (LMS) administration and governance. Implemented numerous learning experience innovations including Google Workspace, e-portfolios, virtual learning environments, simulations, and gamifications.

Provided digital media development, audiovisual post-production, graphic design, and Instructional technology support services to educators and students. Facilitated employee training and delivered professional development resources for associates. Instructional design for online courses and eLearning initiatives. Planned, developed, and delivered innovative digital and interactive media assets. Developed web sites, web applications and Internet services.

Principal for revenue cycle operations implementation of Epic Software EHR/EMR technical training and Instructional Design (ID). Served 4-state healthcare network with 29,000+ employees and 640 locations. • Revenue cycle technical training leader including curriculum development, instructional design, storyboarding, publishing, LMS integration, user acceptance testing (UAT) and delivery.• Hired, managed, and certified technical training professionals to enable the healthcare workforce.• Evangelized Epic Software best practices for patient admissions, transfer, discharge, movement (ADT).• Developed product strategy and standards for multi-modal (ILT, vILT, eLearning) delivery.• Deployed self-service kiosks that streamline healthcare patient intake and customer payments.• Training, support, incident research and resolution through 3 EMR system implementations.• Release Wave 3: 60 days, 3 hospital locations. Wave 2: 59 days, 115,000 participant hours.

PRIMA is a statewide organization comprised of North Carolina Community College Public Relations, Information and Marketing officials working together to enhance marketing and communications efforts on all state community college campuses while providing professional development opportunities within the North Carolina Community College System (NCCCS).

PRIMA is a statewide organization comprised of North Carolina Community College Public Relations, Information and Marketing officials working together to enhance marketing and communications efforts on all state community college campuses while providing professional development opportunities within the North Carolina Community College System (NCCCS). Responsibilities of the Central Director: Plan, implement, direct and evaluate all membership programs and services within the assigned geographical district. Serves on the PRIMA Board and attends all PRIMA Board meetings. Oversees district communications, which may include newsletters, reports, letters, and other informative items to promote district services, activities and member recognition. Maintains the financial, membership and historical records related to district activities. Takes part in PRIMA membership campaigns by encouraging the recruitment and retention of PRIMA members. Contributes ideas, articles and reports to the PRIMA newsletter. Supports other PRIMA activities. Performs other duties as identified by the president and/or the PRIMA Board of Directors.

Led teams and official communications channels for one of the largest community colleges in the country. Served 70,000+ adult learners and a cable television audience of over 400,000 subscribers.• Managed official communication channels including traditional, electronic, cable television (CPCC-TV), broadcast television (WTVI PBS Charlotte), websites, online presence and social media.• Advised and enabled executive leadership on media relations and public relations (PR) initiatives.• Developed agency model for account management, customer relations, and client success.• Implemented project management system and workflows. Saved 60+ staffing hours per week.• Led website and intranet redesign, search engine optimization (SEO), and content curation.• Implemented electronic delivery strategy for email, newsletters, blogs and online communities.• Crisis communications strategy including broadcast television, mobile notification, and digital signage. • Established standards for mobile marketing, paid placement, and interactive digital media. .• Modernized telethon and teleweb fundraising strategies for WTVI PBS Charlotte.• Implemented “Social Media Command Center” model for managed online engagement.• Established engagement standards, quality and KPIs for official communications and digital media.• Business Continuity, Risk Management, Emergency Management and Safety leadership teams.

Founder and Chief Technology Officer (CTO) of Advanced Technology in Media (AT Media), a technology consulting and solutions provider addressing the business innovation needs of small and medium-sized organizations. Services included SAAS solutions, website hosting, dedicated servers, VPN, website design, Internet and intranet development, online application development, e-commerce, database administration (DBA), webmaster services, mobile web, project management, search engine optimization (SEO), graphic design, online advertising and marketing, online community and social media management.