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Steven Sheppard Email & Phone Number
VP Global Customer Success and Experience
at
Leapwork
1 work email found
@yahoo.co.uk
1 phone found area 952
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
VP Global Customer Success and Experience
Location
United Kingdom, United Kingdom, United Kingdom
Company size
Who is Steven Sheppard? Overview
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Quick answer
Steven Sheppard is listed as VP Global Customer Success and Experience at Leapwork, a company with 276 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at yahoo.co.uk, phone signal with area code 952, and a matched LinkedIn profile for Steven Sheppard.
Steven Sheppard previously worked as Customer Success Leader - EMEA at Leapwork and Head of Customer Success - Northern Europe at Sprinklr. Steven Sheppard holds Ba (Hons), Business Studies from Nottingham Trent University.
Company email context
Email format at Leapwork
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*@yahoo.co.uk
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AeroLeads found 1 current-domain work email signal for Steven Sheppard. Compare company email patterns before reaching out.
Profile bio
About Steven Sheppard
I am a Customer Success leader with significant experience in the enterprise software and the digital services sector. Leading the customer engagement for a number of prominent brands and organisations. Building high performing international teams to manage complex clients, developing strategic plans to meet business objectives. Developing new and existing business with high quality teams, fostering a trusting environment that excels.
Listed skills include E Commerce, Account Management, Online Marketing, Business Development, and 45 others.
Current workplace
Steven Sheppard's current company
Company context helps verify the profile and gives searchers a useful next step.
Leapwork
12 roles
Steven Sheppard work experience
A career timeline built from the work history available for this profile.
Customer Success Leader - Emea
Current
Jun 2024 - Present
Head Of Customer Success - Northern Europe
May 2023 - May 2024
Head Of Customer Success - Uk/I
Apr 2021 - May 2023
Senior Director - Customer Success
- Mindtree [NSE: MINDTREE] is a global technology consulting and services company, helping enterprises marry scale with agility to achieve competitive advantage.
- Managing customer engagements with key accounts
- Responsible for helping to grow the SaaS platform footprint, focused on Salesforce, Adobe and Microsoft technologies
- Developing and executing on strategy to retain and renew customer relationships
Jul 2020 - Apr 2021
Commercial Director - Customer Success
- A creative technology organisation that transforms businesses and brands through the use of digital. Delivering complex and engaging experiences for retailers, brands and their customers. Working with enterprise.
- Accountability for ensuring customer growth, customer satisfaction and contract renewals within EMEA.
- Worked with globally recognised brands such as Asda, Clarins, Disney, Coca-Cola, Speedo, Berghaus, House of Fraser, Aston Villa and WWF.
- Determined performance goals for departmental employees and provided feedback on methods for reaching individual and team milestones.
- Executive sponsor at key accounts with key decision-makers and influencers.
- Introduced a customer model for existing and new clients, bringing best practices and optimal productivity
Jan 2018 - Jul 2020
Senior Director - Strategic Accounts
- Leading all executive interaction within key accounts
- Introducing commercial process and governance within existing business
- Helping to shape the business technology diversification strategy and working with senior leadership to execute on plans
- Leading virtual delivery teams to meet customer product and technology objectives
Sep 2015 - Jan 2018
Senior Director Customer Success Emea And Uk Md
- Digital River offers SaaS ecommerce and payments. A leading global provider of Commerce-as-a-Service solutions, supporting a best-in-class shopper experience across all devices and complete order management.
- Reporting to the GM EMEA and Global Revenue Officer
- Responsible for the EMEA Customer Success Management function for the company's largest accounts
- P&L responsibility
- Managing revenues in excess of $200m Net Revenue
- Target and forecast responsibility for EMEA
Jul 2013 - Aug 2015
Director Customer Success And Client Marketing Services
- Experienced in hiring, training, coaching and mentoring high performing teams
- Successfully launching new clients and track record of helping to grow and develop mature customers.
- Managing customer contract renewals
- Annual retention rates of 95%+
- Ensuring Digital River clients made full use of the commerce platform, reviewing usage and promoting strategies to aid retention
- B2B and B2C ecommerce experience
Jan 2009 - Jun 2013
Account Manager / Director
- Growing, evolving and enhancing the account support group to deliver world class ecommerce professionals to support Digital River technology. Growing the team from 3 to 28 members.
- Account Manager as part of a small client management team within the UK operation, managing the largest client in Europe at that time
- Increased book of business by 40%+ YoY
- Pitching additional services and upselling new services such as performance marketing and analytics
Nov 2004 - Dec 2008
Key Account Management
Nov 2003 - Nov 2004
Account Executive
Actinic Software
Mar 2001 - Aug 2002
Team & coworkers
Colleagues at Leapwork
Other employees you can reach at leapwork.com. View company contacts for 276 employees →
EB
Emilie Brink Korsled
Colleague at Leapwork
Amsterdam, North Holland, Netherlands, Netherlands
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MA
Mohammed Abdelhafez
Colleague at Leapwork
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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NB
Nanna Birk Wagner
Colleague at Leapwork
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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UC
Udit Chauhan
Colleague at Leapwork
Ghaziabad, Uttar Pradesh, India, India
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DR
Deepti Rawat
Colleague at Leapwork
Gurgaon, Haryana, India, India
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PK
Pradeep Kumar Satpathy
Colleague at Leapwork
New Delhi, Delhi, India, India
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RR
Rohit Rao
Colleague at Leapwork
Delhi, India, India
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DS
Dikshant Sihag
Colleague at Leapwork
Faridabad, Haryana, India, India
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NS
Nishant Sethi
Colleague at Leapwork
India, India
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NM
Nithya Manikannan
Colleague at Leapwork
India, India
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Emilie Brink Korsled
Colleague at Leapwork
Amsterdam, North Holland, Netherlands, Netherlands
View →
MA
Mohammed Abdelhafez
Colleague at Leapwork
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
View →
NB
Nanna Birk Wagner
Colleague at Leapwork
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
View →
UC
Udit Chauhan
Colleague at Leapwork
Ghaziabad, Uttar Pradesh, India, India
View →
DR
Deepti Rawat
Colleague at Leapwork
Gurgaon, Haryana, India, India
View →
PK
Pradeep Kumar Satpathy
Colleague at Leapwork
New Delhi, Delhi, India, India
View →
RR
Rohit Rao
Colleague at Leapwork
Delhi, India, India
View →
DS
Dikshant Sihag
Colleague at Leapwork
Faridabad, Haryana, India, India
View →
NS
Nishant Sethi
Colleague at Leapwork
India, India
View →
NM
Nithya Manikannan
Colleague at Leapwork
India, India
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2 education records
Steven Sheppard education
Ba (Hons), Business Studies
Education record
Shenley Court
FAQ
Frequently asked questions about Steven Sheppard
Quick answers generated from the profile data available on this page.
What company does Steven Sheppard work for?
Steven Sheppard works for Leapwork.
What is Steven Sheppard's role at Leapwork?
Steven Sheppard is listed as VP Global Customer Success and Experience at Leapwork.
What is Steven Sheppard's email address?
AeroLeads has found 1 work email signal at @yahoo.co.uk for Steven Sheppard at Leapwork.
What is Steven Sheppard's phone number?
AeroLeads has found 1 phone signal(s) with area code 952 for Steven Sheppard at Leapwork.
Where is Steven Sheppard based?
Steven Sheppard is based in United Kingdom, United Kingdom, United Kingdom while working with Leapwork.
What companies has Steven Sheppard worked for?
Steven Sheppard has worked for Leapwork, Sprinklr, Mindtree, Isobar, and Digital River.
Who are Steven Sheppard's colleagues at Leapwork?
Steven Sheppard's colleagues at Leapwork include Emilie Brink Korsled, Mohammed Abdelhafez, Nanna Birk Wagner, Udit Chauhan, and Deepti Rawat.
How can I contact Steven Sheppard?
You can use AeroLeads to view verified contact signals for Steven Sheppard at Leapwork, including work email, phone, and LinkedIn data when available.
What schools did Steven Sheppard attend?
Steven Sheppard holds Ba (Hons), Business Studies from Nottingham Trent University.
What skills is Steven Sheppard known for?
Steven Sheppard is listed with skills including E Commerce, Account Management, Online Marketing, Business Development, Digital Marketing, Email Marketing, Online Advertising, and Affiliate Marketing.
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