• Responsible to restore operations due to unplanned interruptions in the services using eMR(Electronic medical requests) platform.• Engaging relevant teams based on the priority of the incident in order to resolve the issues assoon as possible.• Generating the PIR’s (post incident review) by consulting the relevant teams in order toinvestigate and analyze the root cause of the incident and communicate tostakeholders/Business owners and system owners.• Adhering to SLA’s and meeting the business needs, During the incident resolution managementprocess, regularly collaborating with relevant teams on resolving the issue by communicatingusing PharmTRACK online platform.• Logging all incidents raised for the month and facilitating monthly review meetings to findopportunities of improvements using SLAM Charts• Facilitating daily scrums, Sprint reviews and retrospective and KANBAN meetings.• Identified the major/critical incidents using IMS (Incident management system) and ensuring allrelevant teams and MIM have been notified and implement the action plan to resolve theincident as soon as possible.• Conducted regular Service review meetings and captured feedback from stakeholders,consumers and business managers to improve the workflow and to identify the opportunitiesof improvements for the team. Communicated effectively and timely with stakeholders, teamsand business owners to ensure that we are on the same page.

• I have worked hands-on for the real time IT Security design, installation and maintenance forAustralian Security Intelligence Organisation (ASIO) Compliant Government securityconstruction and Equipment Projects.• Communicated with customers on raising tickets, troubleshooting and escalating the incidentsto relevant teams/ incident managers in order to resolve the issue as quickly as possible usingEMR (Electronic medical records).• Logged incident or service requests and prioritized them based on the impact and escalating tothe relevant teams for resolutions.• Provided first line investigations by troubleshooting where necessary and applicable.• Tracked and closed all resolved incident/service request tickets using Q-flow online platform.• Summarized the report for the incident/service request and sending them to businessowners/stakeholders.• Effectively communicated and collaborated internally with stakeholders and business managersvia Skype for business, emails and phone calls.

• Proactively analyze sprint activities to assess risks of not meeting sprint goals. Follow up on risks to thesprint plan and work with the PM as needed to course correct.• Assisted PMs in designing the project RACI matrix.• Resolving staff and customer technological questions that need technical support, typicallytroubleshooting network, hardware, and software problems. Assist in team development by removingroadblocks to their work to improve Team velocity.• Helped PM in the development and implementation of agile projects. Investigate and diagnose theincident. Document incident resolution or workaround in the Service Management application.Implement incident resolution.• Tracked baselines, performed what-if analysis, and developed contingency plans, analyze schedulevariance, evaluate project trends, and schedule forecast in comparison with the schedule baseline.• Facilitated bi-weekly schedule update meetings with all internal and external stakeholders to ensureproject progress on track. Technical support to users by researching and answering questions,troubleshooting problems, and maintaining workstation• Maintained the project risk register to ensure that risks are effectively managed to minimize theirimpact on the schedule, scope, and budget of our projects.• Coordinated projects with multiple cross-functional internal and external team members.

• Provide first level IT support and troubleshooting for internal support enquiries.• Lodging calls into the system, managing ticket life cycle, & escalating request to appropriate teammembers.• Create and maintain knowledge base articles, risk register, asset register and IT procedures.• Manage external support vendor for in and out patients.• Possessed excellent customer service, problem-solving skills and attention to detail• Received and handled requests for service, followed agreed procedures.• Promptly allocated calls as appropriate teams.• Logged incidents and service requests and maintained relevant records:• Identified and classified incident types and service interruptions.

Maintained bookkeeping records in sales, purchase, inventory, bank, cash books and payroll.Process tax and handled audits.Process scanned or unscanned invoices and reconcile with purchase order, more than 120 invoices a day. Performed bank reconciliations with bank and cash book and monthly cash flow statements.Prepared annual budget and scheduled expenditures Report by comparing actual expense with the budget expense.Monthly update of profit & loss account and balance sheet.Insurance claims and insurance of new assets.Monthly disbursement of the petty cash expenses to the outlets

Remittance duties and banks daily operation Payment of bank draft with interbank through NAFA Worked In customer care Accounts reconciliation and finalising day end Monthly completing preparation Salary preparation Cash handling and deal with state bank of Pakistan

Full charge processing of all accounts receivable and payableManage all petty cash and office supply expense accountsReconcile bank balances; record general ledger entriesEstablish customer credit lines and set up credit accounts with vendorsPreparing the replenishment reports for items Preparation & Calculation of SalaryGeneral accounting and bank reconciliation