Sher Karim Email and Phone Number

• Manage inbound calls from AT&T and Samsung customers and provide excellent customer service and technical support ensuring exceptional execution results in resolving customer inquiries.• Create superior customer experiences by responding, listening, engaging and understanding the needs of customers and matching their needs.• Utilize proven sales and service techniques to build customer relationships, enhance their buying experience, retain customers, and exceed customer care commitments.• Interact proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer’s needs.• Meet/ exceed sales quotas and service objectives.

• Managed and supervised staff members and ensured they are fully trained.• Advertised vacancies and recruited staff while hiring and training staff.• Kept staff motivated to ensure the highest standard of service was provided.• Prepared work schedules for staff ensuring all shifts were covered. • Responsible and managed stock, inventory control and budgets.• Prepared reports on sales volumes, merchandising and personnel matters.• Ran the business in line with strict hygiene, health and safety guidelines.• Kept daily communications with head office and third party suppliers.

• Supervised a diverse group of employees in stores, scheduling and assigning staff duties as required while responsible for the smooth operations of five store locations. • Educated employees on organizational policy matters such as equal employment opportunity and sexual harassment and recommended needed changes.• Experienced in recruiting competent employees by coordinating with the different recruiting agencies, interviewing, and selecting applicants. • Responsible to communicate with suppliers, government agencies, and other stakeholders for the renewal of employee visas, Gosi (insurance), and other operation and logistic related tasks. • Created the legal franchise documentation, including company logo, hard woods, ministry approvals, menu, and uniform.• Managed difficult staffing duties, including dealing with understaffing, refereeing disputes, resolving work-related conflicts, and administering disciplinary procedures.

• Responsible for the HR recruitment, employee’s Visa processing and other HR related tasks.• Prepared and delivered staff development trainings, carried out staff appraisals and performances.• Dealt with customer enquiries and complaints and resolved conflicts effectively.• Arranged and coordinated the transportation for about 60-80 employees. • Responsible to arrange for contractors for any maintenance related issues.• Managed the export/import documentations and clearance for the coffee beans and other related products. • Responsible for processing cash and cheque payments to suppliers while monitoring the daily expenses, petty cash vouchers and reimbursements.• Responsible for salary and payroll accounts maintenance and processing.• Maintained General Ledger, Account Receivable/Payable, Petty Cash and Bank reconciliation.

• Welcomed and registered guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.• Coordinated with other hotel departments to fulfill guest requests.• Performed check-out and ensured guest satisfaction.• Familiarized with Group Profiles and Banquet Event information on a daily basis.• Complied with safety regulations and procedures