Sherae Atkinson Email & Phone Number

Mike Monroney Aeronautical Center

Provide oversight and act as Subject Matter Expert (SME) for all administrative positions employed by contract. Research issues that may arise for employees by using internet and available work documents.Maintain and update automated systems for tracking obligation and expenditure of funds. Monitor and report fund obligations, expenditures, and budget status on a $14M/yr contract.Analyze program and administrative functions, and produce reports identifying burn-rates, variances between actual and budgeted cost, schedule, and performance factors.Reconcile credit card accounts for 30+ travelersComplete personnel and administrative actions to include manpower resource allocation, recruitment, transfer, and temporary assignment.Assists in the planning and preparation of system implementation efforts and provides written responses to advanced-level requests for information.Participates in strategic planning and communicating the company’s vision and objectives in the development, administration and operation of program plans, policies, procedures and controls in compliance with ISO rules and regulations.Exercise managerial authority to include task assignments for technical and clerical employees to determine success in achieving objectives when Technical Manager is unavailable.Provide coaching and organizational development for contractual employees.Provide guidance on travel regulations and ensure travel practices meet FAALC criteria and government requirements.Develop improved methods for identifying resource requirements, measuring manpower and budget utilization, implementing improved work procedures, and reporting improvements in operations.Analyze existing and proposed changes to organizational structures, charts, and mission and functional statements, to assist in eliminating functional overlap or duplication among FAALC programs.Acts as a liaison between the company, government organization and contract employees.

I support the National Wireless Program by acting as the first point of contact for all FAA and some DOT employees regarding issues concerning wireless devices such as air cards, cell phones, Blackberries, I pads, etc. I assist all callers with activation of devices, first level of troubleshooting devices, as well as ordering replacement and new devices for FAA employees nationwide. I have become an expert at assisting callers with rate plans, features and coverage questions, which has resulted in the National Wireless Program customers having a better knowledge of what the National Wireless Program offers. I also act as a Subject Matter Expert and trainer for co-workers that are unaware of National Wireless Program policies and procedures. I am an expert at using BMC Remedy Ticketing system for reporting issues to the National Wireless Level 2 team. I have become the main contact for Level 2 when an issue arises that requires Level 1 assistance. I am responsible for accurately and quickly documenting customer issues and resolution in trouble ticket system. I analyze data to determine trends and required changes for systems and processes. Utilizing knowledge gained through on the job and formal training to provide assistance to customers with technical issues in order to resolve issues and allow customers to perform on the job tasks. I am accountable for monitoring systems using standard tools and processes for identification of system issues. In this position I am very effective in communicating orally and in writing to convey technical information. Organization plays a key role in my job functions.

I reviewed, analyzed, and resolved difficult and complex voice and data telecommunication problems. I have maintained extended contact with personnel outside the office, agency, headquarters, region, etc. I have acted as the back-up operations lead when necessary, which consisted of monitoring daily operations, answering questions from outside organizations, assigning work to team members, and rallying the team to complete the organizational goals. As acting team/operations lead, I had the ability to identify and analyze and problem that arose, gather information and develop possible solutions and implement those solutions to solve the problem. I am responsible for accurately and quickly documenting customer issues and resolution in trouble ticket system. I analyze data to determine trends and required changes for systems and processes. Utilizing knowledge gained through on the job and formal training to provide assistance to customers with technical issues in order to resolve issues and allow customers to perform on the job tasks. I am accountable for monitoring systems using standard tools and processes for identification of system issues. I played the major role of testing, planning and documenting when the organization implemented the Remedy system. I have developed a high degree of qualitative and quantitative analytical skills to review, analyze and resolve difficult and complex voice and data telecommunication issues. I am able to organize time management, work independently, follow directions and complete tasks in an effective and expeditious manner. I have managed large amounts of data entry; managed large volumes of emails and answered several status calls from users. In order to be effective in maintaining the workload, I have had to be very organized and efficient to ensure the information provided was accurate.

As the Operations Supervisor/Office Manager, I provided assistance with new hire training, researched complex employee issues and worked with managers to determine the best outcome for situations. I was responsible for reviewing, formatting and maintaining the accounts receivable reports on excel spreadsheet on a weekly basis. I processed all contracts received by maintaining a database for all contracts accepted. I utilized common contracting methods and contract types to procure standard or specialized service; supply; and/or construction items, services, and/or materials though formal advertising and negotiating procedures. I assured timely submission of required reports, negotiated contract modifications, terms and cost of changes, forward pricing proposals, provisioning orders, unpriced orders, final overhead rates, and settlements. I compiled complete bidders' list from qualified applications, knowledge of suppliers and contacts. I recommended acceptance or rejection of waivers and/or deviations. I monitored contract performance through telephone conversations, correspondence and progress reports. Established working relationships with program and contractor management personnel. In addition, I continuously assessing employee engagement and morale, and worked with corporate leaders to develop initiatives to ensure the workplace culture was consistent with core organizational values. I had the ability to work and direct others to work in a team-oriented manner to complete organizational goals to become successful in job duties.

Bachelor Of Science - Bs, Organizational Leadership

Organization Leadership

Associates Of Applied Science, Web Administration

General Studies