Sheraz Ahmed Email & Phone Number

Lahore, Punjab, Pakistan

Remote support to different clients in the USA, Canada, and the UKDedicated Systems Engineer for multiple clients to manage systems infrastructure with different backend services, business applications, security posture, remote monitoring and management, backups, vulnerability scans, and monthly reports Conducted thorough assessments and analyses to design and develop comprehensive architectures for scalable and reliable cloud solutionsCustomized settings and policies for… Show more Remote support to different clients in the USA, Canada, and the UKDedicated Systems Engineer for multiple clients to manage systems infrastructure with different backend services, business applications, security posture, remote monitoring and management, backups, vulnerability scans, and monthly reports Conducted thorough assessments and analyses to design and develop comprehensive architectures for scalable and reliable cloud solutionsCustomized settings and policies for on-premises Active Directory, Azure, Microsoft 365 Compliance, Sophos, and VMware infrastructure to meet organizational needs Backup and disaster recovery for critical workloads in the cloud and on-premises to ensure data protection and business continuityVirtual networks, subnets, and network security groups (NSGs) to implement at various levels, deployed Firewalls and applied granular security policies to specific resources within the Azure networkLoad balancing and traffic management by using Azure Load Balancers, Application Gateway, and Traffic ManagerProjects ranging from SSO implementation, VDI deployment, Upgrades of Servers and Client OS, and migration of email security (policies, filtering, and security)Level 3 support for different Microsoft products, like Microsoft 365, Exchange Online, Office 365, and SharePoint OnlineOn-prem Level 3 support for Active Directory, DNS, DHCP, Veeam Backup, AD Federation Services, and SQL server Azure Active Directory sync, Multi-factor Authentication, Single Sign On (SSO), IAM, Access Policies, Privileged Identity Manager (PIM), Access Packages, Datto, Okta, and Duo Security.VMware vSphere environments, including installation configuration, and upgrades of ESXi hosts and vCenter Server. Deployment of VMWare Horizon and UAG to provide Virtual Desktop Infrastructure (VDI) solutions.Microsoft 365, including Exchange Online, SharePoint Online, Security and Identity Management, Teams, Anti-Spam Policies, and Data Loss Prevention (DLP) policies. Show less

Lahore

HAC Agri is the first cold storage atmosphere in Pakistan & a pioneer in the export of fruits & vegetables. Managed the implementation of an IT project for the entire organization costing Rs: 40 million.Implemented ITIL best practices including setting up a service desk, ticket logging system, incident management, problem management, change management, and continuous service improvement.Managed digital transformation projects to improve collaboration between… Show more HAC Agri is the first cold storage atmosphere in Pakistan & a pioneer in the export of fruits & vegetables. Managed the implementation of an IT project for the entire organization costing Rs: 40 million.Implemented ITIL best practices including setting up a service desk, ticket logging system, incident management, problem management, change management, and continuous service improvement.Managed digital transformation projects to improve collaboration between departments.Planned, designed, and implemented the work-from-home solutions during the COVID-19 pandemic.Planned, designed, and oversaw the implementation of a 150-node network for the head office and 300 nodes at the plant for computers and CCTV.Planned, designed, and supervised the implementation of CCTV infrastructure for the head office and plant for 100+ cameras.Active Directory infrastructure for Windows Server 2016, Windows 10 & Exchange 2016 environments.Implementing and managing group policies, security policies, user’s home directories, and different logon scripts. Backup solutions for Active Directory, Emails, User data, and other applications in VeeamSuccessful migration from on-premises Exchange server to Exchange Online.VMWare vSphere 6.7 and 7.0 infrastructure for server virtualization. Network infrastructure based on Cisco 2960x, 3650 core & access layer switches. Implemented internet and VPN connectivity between the head office and plant.Planned, designed, and implemented WLAN network both at head office and plant on Ruckus Wireless technology.Negotiating with vendors, setting up procurement policies, communicating and dealing with different suppliers Planned and implemented monitoring and event management solutions to monitor critical hardware, application, and operating system components. Successfully migrated server infrastructure from Windows 2016 to Windows 2019 including Active Directory Domain Controllers, DNS, DHCP, and File servers. Show less

London, United Kingdom

Orion Health is a leading global provider of healthcare integration solutions. Founded in 1993, have offices throughout the world. Our products and solutions are implemented in more than 30 countries, used by hundreds of thousands of clinicians, and help to facilitate care for tens of millions of patients. Provided support to 150 plus onsite customers in highly competitive environment.Participated virtualization project and successfully completed Physical to Virtual (P2V) for more… Show more Orion Health is a leading global provider of healthcare integration solutions. Founded in 1993, have offices throughout the world. Our products and solutions are implemented in more than 30 countries, used by hundreds of thousands of clinicians, and help to facilitate care for tens of millions of patients. Provided support to 150 plus onsite customers in highly competitive environment.Participated virtualization project and successfully completed Physical to Virtual (P2V) for more than 15 servers.Patch management for servers and critical applications like Exchange & SQL server.Closing incidents after verification from users; defining and planning separate procedures for major incidents; ensuring adherence to SLA and priority-based management.Implementing and managing group policies, user’s home directories and different logon scripts. Resolving problems & issues within set timelines thereby developing the Knowledge Base; ensuring that the issue does not happen again.Creating mailboxes, archiving emails and delegating rights to different users in Microsoft Exchange server.Provisioned and configure Microsoft Hyper-V 2012 R2 server for virtualization.Communication and coordination with other offices and support staff around the world to keep network up & running.Providing hardware support on different platforms; coordinating with 3rd Party vendors and Service Provider; backing up & restoring data from tape library and managing the backup tapes, keeping inventory, sending and receiving tapes to and from off-site storageProvided support for different Apple products including Mac OS and IOS devices (IPad & IPhone).Provisioning new servers, imaging; handling other daily routines; leading new deployments from a systems perspective by coordinating internal resources; performing systems backups and restore procedures.Creating and managing printer queues with different priorities and permissions. Show less

London, United Kingdom

ETX Capital is a fast-growing, dynamic financial spread betting and CFD trading company based in the City of London. It provides investors with unrivalled levels of customer support from friendly, knowledgeable staff, all delivered with the utmost client confidentiality.Winner of Best CFD Provider at the ADVFN International Financial Awards 2021.ETX Capital is a trading name of Monecor (London) Limited and a member firm of the London Stock Exchange. Authorised and regulated by… Show more ETX Capital is a fast-growing, dynamic financial spread betting and CFD trading company based in the City of London. It provides investors with unrivalled levels of customer support from friendly, knowledgeable staff, all delivered with the utmost client confidentiality.Winner of Best CFD Provider at the ADVFN International Financial Awards 2021.ETX Capital is a trading name of Monecor (London) Limited and a member firm of the London Stock Exchange. Authorised and regulated by the (UK) Financial Conduct Authority (FCA) with Financial Services Register Number 124721 and the South African Financial Sector Conduct Authority (FSCA) under licence number 50246.CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 73.18% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money. Show less

Woking

London, United Kingdom

The new Trustmarque brings together market-leading services to create a distinctive offering for customers under one brand. We simplify the way technology solutions are provided, to put customers in the driving seat. Trinity is one of the few IT service providers that has successfully designed, built and operated cloud platforms for its customers. Through state-of-the-art data center services, expert advice and highly-reliable managed services, it is valued for supporting its customers in… Show more The new Trustmarque brings together market-leading services to create a distinctive offering for customers under one brand. We simplify the way technology solutions are provided, to put customers in the driving seat. Trinity is one of the few IT service providers that has successfully designed, built and operated cloud platforms for its customers. Through state-of-the-art data center services, expert advice and highly-reliable managed services, it is valued for supporting its customers in harnessing the power of new technologies. Over 27 years, Trustmarque has built an enviable reputation in providing software solutions and technologies, through its expert understanding of licensing models, deployment strategies and ongoing management. Trustmarque has consistently developed its capabilities with the aim of providing the full range of technology outcomes with the same levels of expertise and service. Show less

London, United Kingdom

Civnom Technologies is the leader in the provision of IT Support Services through a unique card membership scheme. This allows Small and Medium sized Enterprises (SME's) and self employed professionals to obtain the leading IT Support services. Our clients benefit from a rapid response and an unrivalled sense of urgency to get issues resolved easily through our vast experience and qualified team.

Msc Computing, Information Technology

Postgraduate Diploma, Business Administration And Management, General