Provides customer resolution such as locating inventory based on customer's needs, parts logistics, and documenting and researching any difficulty with equipment or processes.Handles customer complaints, resolved product and service problems and doing a follow up to ensure satisfactory resolution. Perform coaching and other role- playing activities, prepare and present reports to the Sales Manager.Monitoring order status to ensure that it is progressing as expected. Contact customers directly to resolve any issues related to their orders. Processing orders by updating inventory levels and pricing to ensure that they are accurate. Addressing customer concerns regarding shipping delays or damaged goods.

Client- HP (Hewlett Packard) (United Sates of America)Started working as Customer service representative handling customer calls for proving technical support and performing trouble shooting. Started supporting other colleagues of the team. Promoted as a Sales Coach in 6 Months.Identifying individual and team training needs, Onboarding and training new salespeople, Mentoring new salespeople, Designing individual and team training courses and preparing educational material, Monitor the performance of all Sales Handlers and identify areas of improvement, Design training courses, coaching sessions, and other role-playing activities, Prepare and present reports to the Sales Manager

Planning routes and load scheduling for customer pick up & drop and deliveries. Booking in deliveries and liaising with customers. Allocating and recording resources and movements on the transport planning system ensuring all partners in the supply chain are working effectively and efficiently to ensure smooth operations. Communicating effectively with clients and responding to their requirements. Manage, supervise and monitor fleet operations

Managing Emirates Airline Crew Transport service & Passenger Airport Transfer. Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation. Motivate Employees to achieve and exceed company goals. Providing Feedback to an employee who does good and corrective feedback to help each team member improve. Communicates audit findings by preparing a final report; discussing findings with auditors. Contributes to team effort by accomplishing related results as needed. Allocating and recording resources and movements on the transport planning system ensuring all partners in the supply chain are working effectively and efficiently to ensure smooth operations. Communicating effectively with clients and responding to their requirements. Booking sub-contractors and ensuring they deliver within agreed terms. Manage, supervise and monitor fleet operations. Handling escalation if any

AT&T (United Sates of America)Product Assistance – Assist the product management function by providing guidance and advice on new or existing products. Analyze and interpret data to unearth weaknesses and problems, and comprehend the causes. Responsible to overlook the fallout in the customers’ orders and to ensure they get AT&T services. Present findings and suggestions to clients with ample justification and practical advice. Handling escalation calls and working on special projects given by Supervisor. Document all the call and messages information according to standard operating procedure. Route Calls or Chat to appropriate resources

Maintain databases such as mailing lists, contact lists and client information. Generate Invoice and sent it to client, Payroll, Schedule Interview, Coordinate with client and Provide Manpower as per requirement. Provide Administration Support to management. Responsible for the scheduling of maintenance/repair for pertinent office equipment. Greet visitors, vendors, candidates, and employees - lobby management. Proficiency in completing administrative tasks with strong organisational skills and attention to detail