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Sherby Warner is listed as Help Desk Manager at Compliance EnviroSystems, LLC, a with 66 employees, based in United States. AeroLeads shows a matched LinkedIn profile for Sherby Warner.
Sherby Warner previously worked as Service Desk Analyst at Scs Global Services and Senior Service Desk Analyst at Southwest Airlines. Sherby Warner holds Certificate, Computer And Information Sciences And Support Services from Gretna Career College.
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With over 14 years of experience in IT Helpdesk and customer service, I thrive in high-pressure environments, delivering top-tier technical support with a commitment to confidentiality and excellence. My journey spans diverse industry verticals, where I've consistently demonstrated my expertise in managing service desks, troubleshooting complex hardware and software issues, managing ticketing systems, and implementing system upgrades to ensure seamless IT operations.At the heart of my expertise lies a proactive approach to problem-solving, coupled with a passion for delivering exceptional customer service. Whether it's providing remote desktop support, managing user access, resolving network connectivity problems, or training end-users, I bring a meticulous attention to detail and a solutions-driven mindset to every challenge.Certified in Microsoft 365 and ITIL V4, I am adept at leveraging a wide range of tools and technologies to optimize IT operations and enhance user satisfaction.If you're looking for a seasoned IT professional who can navigate complex technical landscapes with ease and deliver results that drive productivity, let's connect! I'm always excited to explore new opportunities in the ever-evolving IT field.
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United States
• Responsible for ensuring timely resolution of technical issues and providing accurate customer service. I also manage and evaluate the performance of the Help Desk and contribute to improving customer support.
United States
• Provided on-going support to clients with troubleshooting various technical issues, including hardware, software, and network issues.• Addressed and resolved incidents and requests via email and ticketing system.• Prioritized tickets based on urgency and impact, updated ticket statuses, and ensured timely resolution according to SLAs.• Identified and diagnosed problems through effective questioning and troubleshooting techniques.• Installed, configured, and updated software applications and operating systems.• Created and maintained documentation for problem resolution and support procedures.• Educated customers on how to use various systems, software applications, and tools effectively.
United States
• Responded to customer inquiries via phone and service requests, troubleshooting and resolving issues in a timely manner.• Provided first-line remote PC technical support to over 6,000 employees nationwide, maintaining a high level of customer satisfaction through professional and courteous interactions.• Diagnosed and resolved hardware and software problems, ensuring minimal disruption to operations.• Escalated complex or unresolved issues to appropriate support teams or higher-level support personnel.• Logged all incidents and requests in a ticketing system, ensuring accurate and timely updates.• Ensured service desk processes and procedures are followed to maintain service level agreements (SLAs) and quality standards.
Dallas, Texas, United States
• Offered technical support services to assist clinicians in using their devices effectively, including setting up accounts, configuring settings, and navigating different features.• Assisted users with installing, updating, and uninstalling mobile apps, ensuring compatibility and functionality.• Utilized remote access tools to take control of users' devices to troubleshoot and resolve software issues.• Advised users on mobile security best practices, such as setting strong passwords, enabling 2FA, and installing antivirus software.• Maintained meticulous records through accurate data entry and generated insightful reports on support activities, ensuring informed decision-making across the support team.• Analyzed IT incident reports and service requests to identify trends and patterns.• Gathered feedback from users regarding their support experience and used it to improve service delivery and customer satisfaction.
Dallas, Texas, United States
• Conducted initial assessments, triage, documentation, and research for IT-related issues.• Monitored and resolved issues requiring follow-up and additional research.• Assisted employees in troubleshooting IT issues across applications and products.• Addressed technical problems with equipment and hardware such as computers, printers, scanners, mobile devices, and kiosks.• Escalated unresolved issues to appropriate support teams or specialists for further investigation and resolution.• Participated in special projects as required or assigned.• Processed service requests such as password resets, account unlocks, and access permissions.
Dallas, Texas, United States
• Delivered technical support via voice, chat, and email to onsite field personnel located in the UK, India, Ireland, and North America, serving over 4000 end users.• Identified and resolved technical issues using relevant knowledge bases and resources.• Maintained accurate records and documentation of customer interactions, issues, and resolutions provided.
• Assisted over 1200 end users in resolving IT-related issues across various applications and products.• Provided technical support and troubleshooting for equipment and hardware, including computers, printers, scanners, and kiosks.• Exercised independent judgment to determine optimal solutions for technical issues.• Escalated complex IT issues to specialized support groups for resolution prompt when necessary.• Performed routine maintenance tasks such as software updates and antivirus scans to ensure system security and performance.
• Provided top-notch customer support for the Governor and State Capitol employees, troubleshooting hardware and software issues, network connectivity problems, and other IT-related concerns.• Addressed telephone inquiries and Helpdesk requests, while performing additional duties as required.
Other employees you can reach at ces-sses.com. View company contacts for 66 employees →
Jimmy Bourgeois
Colleague at Compliance Envirosystems, LlcThibodaux, Louisiana, United States
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Matt Brumfield, Cpa
Colleague at Compliance Envirosystems, LlcBaton Rouge, Louisiana, United States
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Matt Daniel
Colleague at Compliance Envirosystems, LlcBaton Rouge, Louisiana, United States
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Shari Linson
Colleague at Compliance Envirosystems, LlcAtlanta Metropolitan Area, United States
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Marty Broussard
Colleague at Compliance Envirosystems, LlcBaton Rouge Metropolitan Area, United States
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David Guillory P.E.
Colleague at Compliance Envirosystems, LlcBaton Rouge, Louisiana, United States
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Lawrence Lang
Colleague at Compliance Envirosystems, LlcRuston, Louisiana, United States
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Jude Broussard
Colleague at Compliance Envirosystems, LlcBaton Rouge, Louisiana, United States
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Danny Miremont
Colleague at Compliance Envirosystems, LlcBaton Rouge, Louisiana, United States
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Ethan Thibodeaux
Colleague at Compliance Envirosystems, LlcDenham Springs, Louisiana, United States
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Quick answers generated from the profile data available on this page.
Sherby Warner works for Compliance EnviroSystems, LLC.
Sherby Warner is listed as Help Desk Manager at Compliance EnviroSystems, LLC.
Sherby Warner is based in United States while working with Compliance EnviroSystems, LLC.
Sherby Warner has worked for Compliance Envirosystems, Llc, Scs Global Services, Southwest Airlines, Signify Health, and Copart.
Sherby Warner's colleagues at Compliance EnviroSystems, LLC include Jimmy Bourgeois, Matt Brumfield, Cpa, Matt Daniel, Shari Linson, and Marty Broussard.
You can use AeroLeads to view verified contact signals for Sherby Warner at Compliance EnviroSystems, LLC, including work email, phone, and LinkedIn data when available.
Sherby Warner holds Certificate, Computer And Information Sciences And Support Services from Gretna Career College.
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