Sherea Malcolm Email & Phone Number

Charleston, Sc, Us

Charleston, South Carolina, United States

Charleston, South Carolina Area

Charleston, South Carolina Area

Meeting established goals by retaining existing members, convincing past dues, previous members and prospective members to renew/rejoin.Responsible for dues collections for expiring memberships.Coordinate with Executive Directors in Chapter areas of assigned territory to meet goals and maintain member relations.Worked along with Director of Membership and Marketing department to develop membership recruitment and retention plans with territory as well as campaigns.Monitor and report sales activity, progress and results.Daily relationships building and service of existing members to include phone calls, emails etc.Assist with event registrations and event planning for Annual Conference, Board Meetings and Executive Director Retreats, PGA/LPGA Championship for members and staff outings.Performing necessary research on issues/challenges facing assigned areas to assist members.Leading multiple projects assigned by the Director of Membership.Review invoices and checking requests to avoid errors.Prepare Accounts Receivable and process payments to activate memberships.Monitor accounts to ensure payment are up to date and resolve any discrepancies.Process night audit procedures and close credit card machines nightly.Ensure that customer service is first priority.Promptly and courteously receives, greets and answers questions from visitors and callers.

Mcguire Afb, Nj

Receive and confirm room reservations by letter, telephone, email or personal contact.Assign rooms, issue room keys, escort guests to rooms as needed.Ensure only authorized patrons use government sponsored quarters.Calculate and post charges, accept payments, and present departing guests statements.Maintain current checkout list.Prepare and safeguard cash receipts, prepare daily cashier’s report and daily activity report.Maintain and sell sundry sale items to patrons. Ensure required information is received from guests and enter into guest portfolio.Ensure housekeeping status of rooms are updated.Record and notify appropriate person/org of problems reported by guests.Ensure front desk and lobby remains clean.Maintain lost and found program.

Dover, Delaware Area

Represent hotel and initiate selling of all areas of hotel.Promote sale of banquets, group rooms, dining room, lounge and other services of property.Plan and implement marketing programs to increase revenue.Utilize a variety of systems to track reservations, transmit revenue info and billing procedures.Provide guests with information on special events.Negotiate proposals, bids and contracts.Contract with outside vendors for subcontracted work.Organize, plan, implement and oversee large market accounts to include social, military, medical, educational, fraternities, major corporations, hospitals, universities and state departments.Manage all food and beverage for accounts.Coordinate banquet functions for staff with menu, set-up, room layout design and billing.Solicit business through successful direct mailings, campaigns, advertisements, promotions and cold calls.

Dover, Delaware Area

Provide direct telephone/electronic support of customers, assisting in research needs.Resolution of technical and operational problems.Understanding corporate law for document retrieval/filing with agents/jurisdictions Facilitate the monitoring of meeting cost and turnaround time for work.Provide results adhering to commitment times.Knowledge of boat registrations and deletion procedures with State of DE.Drafted legal documents and correspondence in Microsoft Word.Arranged with FAA in filing over 30 amendments changing the voting trustee.Assisted in deregistering aircrafts and changing beneficial owners.Assisted clients with SS-4 procedures and obtained EIN numbers from IRS.

Eatontown, Nj

Supervised over 100 employees.Provided extensive customer service to alleviate problems and ensure customer satisfaction.Facilitated problem resolution between departments, company representatives and customers.Delegated policy and procedures to employees.Provided information for employee benefits.Received numerous customer service awards.Provided training and motivation to employees.Provided troubleshooting as needed.Provided technical services for retail hardware systems.Counseled workers on safety, performance and personal issues.Investigated customer complaints about merchandise, service and billing.

Bachelor'S Degree, Business Administration, Management And Operations

Associate'S Degree, Business Administration And Management, General

High School

High School