Shereace Holmes Email & Phone Number

Arlington, TX, US

Dallas, TX, US

• Streamlined budget management across departments, ensuring complianceand cost efficiency.
• Reduced scheduling conflicts by 20% through proactive calendar managementfor Dallas events and delivered a positive, world class office experience as acultural ambassador, community advocate and service leader to help.
• Provided coordination and support for delivery of workplace services likeConcierge, Reception, Switchboard, Room Management. A/V Support,Meeting & Event Management, Supply & Expense Management, Meeting &Events.
• Maintained awareness of the workspace. Coordinated janitorial andmaintenance work orders as needed and/or connect with appropriatepartners to address issues.
• Facilitated all executive leadership requests for Dallas, including managingcomplex calendars, coordinating travel arrangements, and daily reports.
• Engaged all customer requests and complaints with accurate and thoroughinformation according to specific request.

New York, NY, US

Manage progressive operations for training department end to end, 14+ direct and 200+ indirect reports. Manage overall site compliance for mandatory course work, reporting for overall required training communications/audits, and communication with client and executive leadership for development programs. Partner with recruiting to successfully conduct.

Coppell, TX, US

Customer service, collections, debt counseling, incoming and outgoing calls, vendor assignment for vehicle recovery, influencing customer behavior with pertinent information and caring rapport, payment processing, skip tracing via various avenues, legal disclosures, voluntary/involuntary surrenders of collateral, vehicle abandonment, bankruptcy.

Fort Worth, Texas, US

Lead a team of 15-20 customer experience representatives. Lead team in a manner that effectively maximizes business results and employee satisfaction, execute strategies and initiatives to optimize portfolio and center performance, protect interest of company by ensuring actions of self and others are in compliance with policies and laws, Foster a.

Deliver an exceptional service experience to all of our clients; Routine servicing, billing, and maintenance of home, auto, and life insurance policies; Complex additions and alterations of high-value accounts and risk portfolios, Manage retention of accounts, preventing cancellations among clients, generating cross-sell leads and referrals, and enhancing.

Managing a team of 10-15 loan workout associates work in a high volume, deadline or production driven environment Handling complex customer escalations (via phone and correspondence);Providing daily coaching and feedback to their associates;Conducting monthly associate call monitoring and account auditing; Compiling team and departmental performance.