Shereace Holmes Email & Phone Number

Arlington, Tx, Us

Arlington, Tx, Us

Dallas, Tx, Us

• Streamlined budget management across departments, ensuring complianceand cost efficiency.• Reduced scheduling conflicts by 20% through proactive calendar managementfor Dallas events and delivered a positive, world class office experience as acultural ambassador, community advocate and service leader to help aidRTO efforts.• Provided coordination and support for delivery of workplace services likeConcierge, Reception, Switchboard, Room Management. A/V Support,Meeting & Event Management, Supply & Expense Management, Meeting &Events Coordination and Equipment Care, etc.• Maintained awareness of the workspace. Coordinated janitorial andmaintenance work orders as needed and/or connect with appropriatepartners to address issues.• Facilitated all executive leadership requests for Dallas, including managingcomplex calendars, coordinating travel arrangements, and daily reports.• Engaged all customer requests and complaints with accurate and thoroughinformation according to specific request.• Maintained records of vendors proof of insurance, contractualdocumentation, and invoicing, while collaborating with vendors andemployees who provide services and goods.

New York, Ny, Us

Manage progressive operations for training department end to end, 14+ direct and 200+ indirect reports. Manage overall site compliance for mandatory course work, reporting for overall required training communications/audits, and communication with client and executive leadership for development programs. Partner with recruiting to successfully conduct orientation programs and facilitate on-the-job training for new hires. Oversee day to day employee related issues by providing appropriate resolution. Lead, coach, and mentor support staff with excellent communication, time management. Identify Create, tailor, and implement training programs, standard operating procedures, and curriculum. Identify gaps and improvements in current content and forecast trainings needs.

Coppell, Tx, Us

Customer service, collections, debt counseling, incoming and outgoing calls, vendor assignment for vehicle recovery, influencing customer behavior with pertinent information and caring rapport, payment processing, skip tracing via various avenues, legal disclosures, voluntary/involuntary surrenders of collateral, vehicle abandonment, bankruptcy mitigations, insurance claim liaison, GAP claim administrator, GPS instructor, loan modifications of due date changes and deferments, 1099 processing, recovery redemptions, auction assignment, side note financing, conflict resolution.

Fort Worth, Texas, Us

Lead a team of 15-20 customer experience representatives. Lead team in a manner that effectively maximizes business results and employee satisfaction, execute strategies and initiatives to optimize portfolio and center performance, protect interest of company by ensuring actions of self and others are in compliance with policies and laws, Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change and growth; Utilize behavioral based coaching techniques to maximize individual and team productivity and performance; Prioritize and multi-task to meet all deadlines, delegating as appropriate; Communicate performance-related feedback and complete regular performance evaluations.

Deliver an exceptional service experience to all of our clients; Routine servicing, billing, and maintenance of home, auto, and life insurance policies; Complex additions and alterations of high-value accounts and risk portfolios, Manage retention of accounts, preventing cancellations among clients, generating cross-sell leads and referrals, and enhancing coverage to existing clients in our mission to "Protect Families"; Completed training to receive a Property and Casualty license through the state of Texas

Managing a team of 10-15 loan workout associates work in a high volume, deadline or production driven environment Handling complex customer escalations (via phone and correspondence);Providing daily coaching and feedback to their associates ;Conducting monthly associate call monitoring and account auditing; Compiling team and departmental performance related reports using Word and Excel; Participating in management meetings/conference calls; Conducting employment interviews; Scheduling and monitoring team workflow.As a team manager, aided growth and development of numerous associates on their career pathEffectively utilizing leadership and management skills to aid company’s growth and developmentReported team progress with necessary reports and calibrations