Service Administrator
Charlotte, North Carolina, United States
Warranty Admin- Process warranty claims for internal external customers. Track claims progress and shipping. Ensure defective parts were returned and warranty labor was credited.Parts Associate - Work with customer to determine parts number, create quotes and order parts. Marketing - Coordinate customer service events with vendors, advertising, food, prizes, and promotions. Create and track customer rewards program. Arrange travel and accommodations for the rewards program. Third Party Qualifications- Ensure all documentation and requirements were complete, up to date, and and in place for our Recon Team to access jobs sites.Service Dispatch - Multi state dispatch for service technicians. Work with internal/external customers for scheduling, quoting, warranty parts replacement. Invoice/bill work orders as the technicians completed each job. Parts Billing - Process incoming third-party invoices for the parts department. Receive and bill to customer as needed. Service Admin - Invoice/bill internal and external customer work orders as Service Techs complete them. Work with dispatchers to ensure parts and quotes are sent to customers as needed. Work with Accounting to collect on past due invoices. Issue credit memos. Work with development teams on new processes.