Sheree Warner Email & Phone Number

Sun City, Az, Us

Greater Seattle Area

Turlock, Ca

 Manage team of 8 CSR’s and 1 Marketing Coordinator Created an updated, more efficient Inside Sales training manual, which was used in Customer Service Training Manual for all FreshPoints. Created multiple auto-fill forms that eliminated an annual cost of $1600. Developed flow chart for CSR’s to reduce Same Day/Off Day deliveries. Initiated a Donation Committee, developed process to submit, approve and implement donations. This has helped donations stay within budget.  Use team meetings to teach upselling skills, share new produce items and teach new skills. Initiated team cross training with various departments for career development Participate in Sales Blitz with MA’s and completed PSP training. Mentor Customer Service Supervisor to develop managerial skills Complete and submit all RFP’s for School Districts with 80% bid award success rate.

Greater Seattle Area

Contract & Pricing Manager Manage all contracts & pricing for National Chain accounts  Improved overall profit margins by 5% annually Monitor contract compliance in all divisions which includes Seattle WA, Spokane WA, Portland OR, Los Angeles CA and Anchorage AK, with over 4000 customers.  Set up and maintained weekly/bi-weekly pricing in online systems such as PriceNet, E-services, StarSource, BirchStreet, iSupply and numerous others. Compile statistical reports such as business reviews, costing models, usage, sales, future pricing forecasts, escalators and freight rates in preparation for bid negotiations  Conducted internal audits and supply supporting data for external audits from corporate contract accounts with a 100% success rate. Compile analysis report to improve company procedures. Prepared and compiled budgets for 30-35 sales team with over $800 million in sales annually Worked with procurement dept. to ensure participation in contract buying programs Provided Administrative Assistance for Senior Executives Changed operational procedures thus saving the company $100,000 annually Knowledge of Oracle I/PM & Smart Client to research customer invoices and credits

Customer Service Manager Reduced staff by being pro-active in staff forecasting based on volume demands, while still maintaining a strong focus on customer service and satisfaction Researched and developed a CSR Rating Guideline and Training Manual Maintained weekly reports to evaluate staffing needs Scheduled, created agendas and facilitated weekly staff meetings to educate team on new products, operational changes, issues and discuss ideas for improvement Managed project to implement pre-packaged partials system, thus saving the company nearly a million dollars in overtime pay Assisted in implementing an online ordering system, which now has over 700 customers placing orders independently Scheduled and provided IT training, coaching and development for CSR’s in all functions. Managed payroll using E-Time system Implemented Automated Call Distribution system through Tri-Tec using a Mitel Phone System Human Resource duties included interviewing, hiring, taking disciplinary action, discharging, and managing forms submitted for vacation, sick leave, leave of absence and safety reports

Customer Service Representative Provided excellent customer service for restaurant and retail customers. Built exceptional relationships with customers securing their business with Charlie’s Maintained strong Customer Service focus and problem resolution while staying in accordance with policies and procedures  Assisted outside sales staff with customer issues and was accountable for crew’s performance.

Greater Seattle Area

District Teller Trainer Trained tellers for SW region district in all processes Performed special security projects preventing losses of over $300,000 Led Customer Service classes at main training facility.