Sheree Warner Email & Phone Number

Sun City, AZ, US

Greater Seattle Area

Turlock, CA

 Manage team of 8 CSR’s and 1 Marketing Coordinator Created an updated, more efficient Inside Sales training manual, which was used in Customer Service Training Manual for all FreshPoints. Created multiple auto-fill forms that eliminated an annual cost of $1600. Developed flow chart for CSR’s to reduce Same Day/Off Day deliveries. Initiated a Donation.

Greater Seattle Area

Contract & Pricing Manager Manage all contracts & pricing for National Chain accounts  Improved overall profit margins by 5% annually Monitor contract compliance in all divisions which includes Seattle WA, Spokane WA, Portland OR, Los Angeles CA and Anchorage AK, with over 4000 customers.  Set up and maintained weekly/bi-weekly pricing in online.

Customer Service Manager Reduced staff by being pro-active in staff forecasting based on volume demands, while still maintaining a strong focus on customer service and satisfaction Researched and developed a CSR Rating Guideline and Training Manual Maintained weekly reports to evaluate staffing needs Scheduled, created agendas and facilitated weekly.

Customer Service Representative Provided excellent customer service for restaurant and retail customers. Built exceptional relationships with customers securing their business with Charlie’s Maintained strong Customer Service focus and problem resolution while staying in accordance with policies and procedures  Assisted outside sales staff with.

Greater Seattle Area

District Teller Trainer Trained tellers for SW region district in all processes Performed special security projects preventing losses of over $300,000 Led Customer Service classes at main training facility.