Sheree Westbrook Email & Phone Number

Greensboro, Nc

• Acts as administrator for PACS applications (IntelePACS, Philips Intellispace PACS)• Provides highly effective hardware and software IT support for over 30 hospitals and diagnostic imaging site• Troubleshoot PACS, Voice Recognition (VR), DICOM, HL7, and Networking software to ensure proper patient care• Coordinate internal IT projects ensuring that implementations are ready as required by client deadlines• Assisted in design, enhancements, and integration of solutions to support system requirements• Provided training to new and existing resources on the use of PACS applications and related upgrades• Managed small to medium-sized PACS projects from inception to successful completion• Coordinated across multiple teams to establish functional standards, policies, and procedures• Facilitated communication with PACS clients to analyze and convert end-user feedback into optimized and effective solutions• Assisted in formulating and documenting functional procedures and ensuring information systems conform to established standards• Provided technical assistance to users on addressing issues, and reported system needs promptly to the relevant team• Monitor Health System and VR reports supporting the efficient display and storage of patient data into the client application• Implemented and maintained new application protocols and workflow• Coordinated and conducted training on PACS, RIS and Voice Recognition systems for Radiologists, Physicians, technologists, and any other technical/clinical support staff• Developed and applied specialized knowledge within clinical application support and peripheral device support directly to hospital end-users• Served as the escalation contact between the hospital and centralized support teams to resolve issues or provide status updates

Greensboro/Winston-Salem, North Carolina Area

• Served as the initial point of contact for customers with technical issues.• Responded and completed incidents and service requests that originated by phone, web-based portals, and emails.• Was responsible for troubleshooting Windows operating systems, Active Directory, Unlock/Reset Passwords, Web browsers, and networking connectivity issues.• Assisted with installing and uninstalling software.

• Serve as a subject matter expert to resolve incidents or fulfill requests received from the Service Desk.• Troubleshoot program and system issues • Discuss problems and resolve issues with computer applications• Program installations on user computers• Provide excellent customer service

● Post patient information while maintaining a 97% quality rate.● Work, resolve, and update billing exceptions in an electronic format by utilizing the system tools for resolution or by making phone calls to customers for needed billing information. ● Identify and report trends and ways to prevent billing exceptions to management. ● Work on multiple special projects regarding 3rd party billing,● Work NY, NJ Medicaid billing.

●Conducted face-to-face and telephone interviews and screened e-mail correspondence from prospective students to determine their educational needs, concerns, and interests. ●Facilitated orientation and registration day activities. ●Assisted and mentored students through the admissions process. ●Delivered presentations to promote programs to prospective adult and high school students. ●Actively generated referrals. ●Participated in school retention efforts and maintained productive contact with active students through graduation. ●Participated in special recruiting and promotional activities.

Charlotte, Nc

●Performed general administrative/clerical duties.●Provided project management. ●Generated site maps for Share Point project rollout. ●Conducted TOGAF/III-RM research.