Sheree Ann Espinosa Email & Phone Number

United States

Supervises daily activities of the IT helpdesk. Prioritizes support tickets, communicating with all parties in a constructive manner to guarantee end user expectations are set and met. Escalates problems to appropriate support technicians, acting as incident management process owner over major incidents; communicating regular status updates with the rest of ICHS as needed. Assisted in technical support process refinement to improve customer service and support. Ensures consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing and documenting solutions. Created new accounts, reset passwords and configured access to servers and file management software for users.

Greater Seattle Area

Provide general IT support, primarily first and second tier problem resolution to end usersTriage support tickets submitted via the Help Desk Tracking SystemPerforms initial problem analysis, triages problem and escalate urgent problems requiring more in-depth knowledge to technical staff when appropriate.Performs computer diagnostics and repairs via phone, chat, remote control, or in person. Prepare workstations, including the setup and configuration of laptops and desktopsActive Directory management of users, OUs and GroupsPerform password resets in Active Directory and other applications Provide setup, configuration, and troubleshooting of video conferences for internal and external meetingsInstruct users in use of equipment, software and manualsDocument new procedures and policiesWork on special projects and take leadership roles as neededEscalate urgent problems requiring more in-depth knowledge to appropriate internal resourcesProactively identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience

Greater Seattle Area

Directed customer communication to appropriate department personnel. Developed administrative processes to achieve organizational objectives and improve office efficiency. Managed inventory to ensure all supplies were in stock and within budget. Organized both physical and digital files and updated reports to coordinate project materials. Answered phone calls and emails to provide information, resulting in effective business correspondence. Provided secretarial and office management support while building cooperative working relationships. Coordinated appointments, meetings and conferences. Scheduled appointments, meetings and events for management staff.

Bellevue, Wa

Scheduled and confirmed patient appointments with patients and healthcare professionals. Supported hospital and clinic operations using customer service skills and detailed system knowledge. Documented and managed patient information in computer system. Ran credit card batches and balanced deposits on daily basis. Obtained insurance verification and authorization to submit financial clearance of patient accounts. Registered patients by verifying records to update computer system and patient charts. Obtained proper authorization and identification to release confidential medical records. Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Kirkland, Wa

The function of a Technician I in the Processing Group is to restore client data into our environment and then to process that data in a specific manner as to eventually allow for client review and\or production. As a Technician I, I am responsible for handling the processing projects from start to finish. The process includes: Media restoration, including restoration from tape; Pre-processing the data (e.g., removing passwords where possible); Loading the data into our proprietary software or 3rd party processing tool such as NUIX/IPRO/Clearwell; Post-processing the data.

Kirkland, Wa

The function of a Production Tech I is to convert electronic data into a variety of formats according to client specifications. The Production Tech I converts electronic data using IPRO eCapture, performs quality control, application of Bates Stamps, creates load files, Production report generation and final deliverables to the client via CD/DVD/HD,FTP.

Greater Seattle Area

As a HACCP Manager, I am responsible for the development, implementation and maintenance of a Hazard Analysis Critical Control Point (HACCP) system. My job is to set standards and monitor procedures to ensure food safety at all stages of the operation, including receiving, production, packaging and shipping. I serve as the company's liaison with the plant manger and external auditors or government regulators.

Greater Seattle Area

Provided production support to the Risk Management Review teams who focused on identifying risk in mortgage lending, commercial lending, small business lending, deposits, credit card services and servicing. Support included: Performed data analysis, Data extraction from various source systems, Loading the data into our proprietary software or 3rd party processing tool such as NUIX/IPRO/Clearwell, Translated data into reports for Senior Management Database query modifications, Review policies, procedures and other related documents for compliance with specific regulatory requirements

Greater Seattle Area

Responsible for ensuring compliance & regulatory issues on mortgage loans are adequately addressed. Managed the User Acceptance Testing software. Maintained database used to track geocoding information for HMDA and CRA reportable records throughout the year. Identified and evaluated regulatory risks, communicated results to appropriate parties, and recommended change to existing programs based on findings. Partnered with business lines to conduct internal random audits or compliance reviews as needed. Reviewed policies, procedures and other related documents for compliance with specific regulatory requirements

Greater Seattle Area

Responsible for ensuring compliance & regulatory issues on mortgage loans are adequately addressed. Managed the User Acceptance Testing software. Maintained database used to track geocoding information for HMDA and CRA reportable records throughout the year. Identified and evaluated regulatory risks, communicated results to appropriate parties, and recommended change to existing programs based on findings. Partnered with business lines to conduct internal random audits or compliance reviews as needed. Reviewed policies, procedures and other related documents for compliance with specific regulatory requirements

Provided advice and information to current, prospective, and graduated students about the Loan Consolidation Program.Responded to student concerns in a professional manner; attempted to resolve concerns successfully in accordance with established guidelines. Complied with procedures to initiate contact with withdrawn students regarding their Federal Student Loan status in accordance of established guidelines. Identify and present options including repayment plans, deferments and forbearances as it relates to individual circumstancesActed as liaison between students and third-parties such as loan servicers and the Department of Education to facilitate timely resolutions for at-risk borrowers Facilitated resolutions for delinquent students in danger of defaulting on their student loan(s)

Responsible for the student loan process from initial intake through repayment. Maintained frequent contact with universities financial officers, other lenders, students, parents and student loan guarantors. Key point of contact throughout the loan application/origination process. Process included: assisting with collecting Financial Aid documents, assisting students with their FAFSA, and collecting school documents pertaining to student loans.Application intake: ensure application was completed, facilitated the various components of the application decision process.Processed application: Served as the primary contact to universities’ Financial Aid officers. Disbursed student loan funds to Financial Aid officers, students and parents, independently or in a team setting. Provided advice and information to current, prospective, and graduated students about the Federal Student Loan Program.

Responsible for the student loan process from initial intake through repayment. Maintained frequent contact with universities financial officers, other lenders, students, parents and student loan guarantors. Key point of contact throughout the loan application/origination process. Process included: assisting with collecting Financial Aid documents, assisting students with their FAFSA, and collecting school documents pertaining to student loans.Application intake: ensure application was completed, facilitated the various components of the application decision process.Processed application: Served as the primary contact to universities’ Financial Aid officers. Disbursed student loan funds to Financial Aid officers, students and parents, independently or in a team setting. Provided advice and information to current, prospective, and graduated students about the Federal Student Loan Program.

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