Sheree Fitzpatrick Email & Phone Number

Perth, Western Australia, Australia

Transition to Work is designed to assist young adults between the ages of 15 - 25 re-engage in education and/or employment. As a Youth Mentor I work closely with participants on addressing their barriers into education and employment. This role includes providing counselling services and referral onto other services which will assist the participant in.

Perth, Australia

Working across the Transition to Work, ParentsNext & Workforce contracts.Experience included:- Conducting onboarding interview to identify barriers to employment.- Adhering to the Compliance Framework while applying empathy, kindness and understanding to clients personal circumstances.- Delivering personal development workshops.- Providing emotional.

Perth, Australia

Mentoring 2 Work was a funded research program for the Department of Social Services that explored the idea of creating an individual, unique pathway for young adults into employment, through the guidance of a mentor with mature industry experience and real-world networks.My role as a Project Officer was to work with young adults between the ages of 18.

Perth, Australia

This was a 3-month fixed term contract to assist the newly appointed GM in the delivery of ICT Services to the wider Bethanie business. Key Responsibilities/Accomplishments:- Upgrading Call Logging Software TrackIT from v2011 to v2018- Implementing Incident, Request & Problem Management ITIL methodology & processes- Implementing Change Management & Change.

Western Australia, Australia

This role involved working across both Project and Service Delivery. Ensuring Projects were delivered on time, budget and to Client satisfaction; in accordance with Project Management methodologies (Agile & Prince2). Ensuring Managed Service Agreements were delivered within SLA, within budget thresholds and to the end Client's satisfaction; in accordance.

Bentley, Western Australia

Responsible for managing Audio Visual support services across the University, providing direction and leadership of the Audio Visual (AV) Support Team who deliver technical AV services into teaching and meeting spaces across the University. This role oversees the planning, development and maintenance of key audio visual systems and services, ensuring.

Perth, Australia

• Ategra IT is a Darwin based IT company. My role as an ITIL Consultant & ConnectWise Developer is to liaise with key stake holders on a regular basis to ensure their business operations are ITIL aligned & to make.
• Design, development & implementation of ConnectWise Service Delivery & Project modules.
• Design, development & implementation of ConnectWise Managed Service Agreements, including SLA, financial, infrastructure and contract variation setup.
• Design, development & implementation of ConnectWise Client SLA Performance Reporting against Managed Service Agreements, including costs & profit.
• Design, development & implementation of ConnectWise Staff Timesheet & Staff Utilization Reporting.
• Design, development & implementation of ConnectWise Sales & Opportunities modules.

Perth, Australia

- Execute the functions of the Service Desk, Desktop, Server & Communications teams by hiring, managing and training the people in the teams. - Ensure service contracts are delivered within SLA, in cost budget and on scope.- Manage all aspects of T&M services.- Management of ConnectWise pertaining to service delivery.- Management of the use & development.

To bring experience, leadership and guidance to the L7 Service Desk and mentoring the staff to achieve challenging KPI’s that had previously not been met. - Manage the Service Desk team to ensure all service requests are delivered in line with SLA’s and according to established L7 processes.- Ensure that all service requests are logged and controlled.

Western Australia, Australia

Western Australia, Australia

Western Australia, Australia

At the ASG Service Desk my role was Service Desk Coordinator specializing in Staff and Training Management as well as new client project transitions into the Managed Services.

Diploma, Mental Health Counseling/Counselor (Chc51015), Competent

Activities and Societies: There’s a growing demand for people who can offer support services to adults and teenagers who may need guidance.

Diploma Of Management (Bsb51107), Credit

This qualification provides skills and knowledge required to perform effectively as a manager, team leader or supervisor managing a.