Shereen El-Said – 31 Years oldLocation - LondonInsurance ClerkAviva Healthcare, PMI. Intermediary Sales. - SouthamptonMarch 2010 to May 2013Responsibilities Working within a team of four people, I am a Healthpoint adviser this involves assisting clients with an on line membership platform. This proportion of this role is via telephone however there is a face to face element involved. I deal with client relations and any complaints that are raised within the team. Relationship building with external brokers & Internal Sales Consultants.Driving new business from existing accounts and also new accounts. I have a portfolio that I also case manage daily in order to provide the best and efficient service for my customers. I also travel and support the Sales Consultants & Client Relationship Managers for any new business pitches. Accomplishments Winning Large New Business for Aviva Training new employees for the Healthpoint position Pitches to New Brokers for the Company Maintaining Large policies to stay on board with Aviva Awareness for visitors for our Department Head of the social committee Skills Used Excellent relationship building with internal and external clients Great communication skills. Good Time Management Organisational skills at a high level People skills. Works exceptionally well on my own and within the Team. Represent our Team very well with any Complaints meetings. Target/Deadline always accomplished Works very well under pressure. Assertive Good understanding of Lotus Notes, Outlook and MS Outlook