Shereen Kelly Email & Phone Number

Leyland, Lancashire, United Kingdom

Coordinate the Business as Usual activities providing the continuous development of the Document Management System. Using Agile methodologies, deliver three weekly development cycles managing small change and compliance projects from initiation and planning, through to delivery and implementation. Oversee the Document Management Work Stream as part of a multi-million pound investment to simplify Retail Operations and deliver on Single Invoicing. Working closely with the core project team and business stakeholders to define and deliver Customer Documentation that meets the complies with Industry, Legal and business requirements.Manage the introduction of a new Document Management System, post business case, to deliver a Software as a Solution product for the UK & Ireland business. Working with the business, third parties and other areas of IT to ensure that the project delivered to the agree scope, timelines and budget, delivering the business benefits defined in the business case. As a result of the insolvency, this project did not achieve a deployed status.Utilise Project Portfolio Management tool to provide regular updates on all projects, including weekly status reports, financials and Risks & Issues. Ensuring all projects are manage in line with the approved budgets and timelines.Selected as part of the Retention Team following the insolvency of Thomas Cook. Providing support to AXILPartners UK LLP, appointed Special Managers, in providing comprehensive documentation to support the Document Management Systems. Both current and undeployed solutions.

Birkenshaw/Cleckheaton

Support Document Management System (DMS) Team in capacity of Scrum Master. Chair regular planning sessions to review all backlog items and plan contents of forthcoming development cycles. Conduct Daily Stand-ups with the wider DMS Team, ensuring the team are working effectively and any blockers raised are resolved in a timely manner to ensure successful delivery of a Sprint.Work with Thomas Cook Project Managers and 3rd Party Providers to support new business initiatives and continuous business improvements. Ensure that all business requirements are defined, developed and tested in line with aspirational delivery dates. Coordinate team resources for multiple document redesigns. Ensure that changes are made in line with business requirements and changes comply with Brand Identity, Legal Compliance and Data Protection. Provide regular MI and Performance reports for distribution with immediate team and wider business.Manage day-to-day operations of Support, Requirements and Testing teams, as part of the wider DMS Team Develop and coach team on the User Interface and Operational processes. Provide end user training and provision of User Guides & Standard Operating Procedures.

Bradford, United Kingdom

Manage day-to-day operations of five support teams, both directly and indirectly, offering first line support for bespoke systems.Monitor and maintain Overnight Batch Controls. Providing daily support to failed jobs and amending schedules with end user requests, and changes to the company’s portfolio. Planning and scheduling of required changes over Public Holidays when 24/7 support is not provided by the Shared Service Centre.As Subject Matter Expert support the integration of My Travel products and services on to Thomas Cook UK & I system. Managed and coordinated the set-up of all localised Overseas Reservation and Admin systems ensuring all database activity was completed in line with resorts opening and first guests arriving. Coordinate compilation and delivery of a four-day training plan for the Overseas Admin & Reservations system.Provide on call support in absence of Head of Department.

Bradford

Team Leader of a specialist team providing first line support for a bespoke admin/reservations system used by the company’s Overseas Resort Offices and Agents. Support included Start of Season set up and database initiation, along with End of Season activities. Support also includes management of rejected bookings through analysis of processed bookings and localised booking amendments.Annually compile and deliver a four day training plan for the Overseas Admin & Reservations system, in conjunction with the Overseas Learning and Development Team.As Subject Matter Expert, integrate Style Holidays on to both the UK and Overseas Reservations Systems. In support of interim solutions, take ownership for manually reporting of passengers travelling overseas and document any additional purchases that have been made to supplement the holiday booking.

- Review of Functional Specifications and Technical Specifications- Produced Test Conditions to ensure maximum coverage of Software Developments- Execution of Test conditions for Unit, System and User Acceptance Testing