Shereen Omar Email & Phone Number

Cairo, Egypt

Cairo, Egypt

Egypt

@JW Marriott Cairo, Egypt

Cairo, Egypt

- Lead the definition and delivery of business improvement projects through the application of Lean Six Sigma and project management tools.- Assist the General Manager with the definition of potential projects by identifying, quantifying and comparing potential projects, and playing an active role in the prioritisation process.- Actively identify potential.

Cairo

Main Responsibilities:- Quality Management System- Brand Standards Audit- Guest Satisfaction Index- HeartBeat and Social Reviews- Concerto- R&B Quality Champion- In Charge of the Hotel Quality Management System (Audit Visits either run by IHG Global Audit Team or External Parties like Deloitte,TUV, SGS,etc..), Brand Standards Compliance, developing and.

Besides being responsible of all the administrative duties of the EAM office I am also in charge of the following:Duties:o Global Quality Evaluation Management System. Review IHG Brand standards, prepare complying reports and responsible for the correspondence with the Head Office in terms of waiver approvals, evaluation guides, Documentation, etc... - In.

Cairo

o Handling all guest comments/complaints through the various channels of the Hotel (Webguru, Heartbeat, TripAdvisor)o Responsible for the Quality Evaluation Management System at the hotel and working closely with the head Office in this regard.o Setting up and coordinating meetings and conference, taking minutes and following up on action points.o Handling.

o Responsible for the FOX system (Time Sheet & Payroll system) within the Rooms Division.o Responsible for the FBM system (Food & Beverage Materials Purchasing system) within the Rooms division.o Responsible for all correspondence related to the Rooms Division (Front Office / Housekeeping / Laundry / Spa and Recreation).o Preparing weekly reports for the.

Pre-Opening Phase:o Responsible for writing/editing and executing all policy & procedures for the Front Office Dept.o Was a member of the FO Snagging Team responsible for inspecting guest rooms / working areas / back areas and all other areas related to Rooms division and Front Office Department.o Handling all correspondence related to the constructional.

Cairo

o Responsible for organizing the chairman's meetings together with his agenda. o Translating the chairman's correspondence from/to English. o Following-up chairman's correspondence with the Technical Office and ensuring that the necessary related reports are executed and sent to the meant area.o Following-up the flow of work with the other Directorates and.

Maadi, Cairo

o Reporting directly to the Assistant Director of CMOo Responsible for translating all Documents related to the 'Capital Market Operations Dept.' from / to English. o Responsible for processing all the Dept's letters and memos. o Responsible for the incoming and outgoing faxes / calls of the Department.o Responsible for the filing system of the Department..

Maadi, Cairo

o Assisting Departmental Unit Heads. o Translation from/to English. o Assisting in processing the Dept's letters and memos. o Assisting the other Department's Unit Heads and Clerks with their work. o Filing.

Zamalek, Cairo

o Customer Service.o Data Entry.o Updating client's information files (CIF) on the Bank System. o Opening new accounts. o Processing Cheques' Range on the Bank system.o Closing Dormant Accounts. o Translation.

Licentiate Degree, English Department

Education record