Shereen Samuel Email & Phone Number

Sydney, NSW, AU

Australia

At PartsCheck, I’m a key member of the senior leadership team representing Product, working closely with the GM, CEO, and leads across customer support, sales, marketing, and technology to define and deliver roadmaps aligned with the company’s strategy. I’ve helped establish the first unified product vision and strategy for 2024, ensuring our four product.

Sydney, New South Wales, Australia

• Spearheaded the product development and launch of a cyber risk-based platform that aims to empower security architects and security consultants to do their day-to-day job efficiently.
• Customer Experience Ownership: Fully owned the end-to-end customer experience within the product, ensuring customer satisfaction and delivering significant value, reflected in a 15% increase in NPS scores.
• Process Development & Monitoring: Developed and maintained documented processes, monitoring adherence for seamless cross-functional collaboration, improving overall process efficiency by 25%.
• Day-to-Day Sprint Management: Led daily standups, sprint planning, estimations, prioritization, delivery, and retrospectives, ensuring a 90% on-schedule software delivery rate.
• Improved workflow efficiency: Implemented a new approach to the workflow leading to 20-25% increase in team productivity.
• Boosted user retention: Based on user interviews developed personalised onboarding experience leading to 20% more user activity.

Sydney, New South Wales, Australia

Sydney, Australia

• Product Roadmap Prioritization: Took ownership of product roadmap prioritization, gained buy-in from leadership, and established regular feedback loops from customers, sales, and customer success teams to drive product.
• Delivered Product Enhancements on Time and Within Budget: Successfully prioritized product features based on data and user feedback. Managed the backlog effectively, resulting in a 95% on-time and on-budget delivery.
• Analytical Decision-Making: Utilised data analysis to inform product decisions, ensuring alignment with business goals.
• Owner of Customer Experience: Owned the end-to-end customer experience within the product, ensuring customer satisfaction and delivering significant value.

Bengaluru Area, India

• Aligned project deliverables with Danske Bank's business roadmap and strategic vision.
• Attended business meetings with external customers from Sweden to understand their pain points and customer journey.
• Translated HLR into BRD documents.
• Managed requirements through Confluence and conducted requirement start-up sessions with the Test and Development team.
• Liaised with business representatives and legal advisors for approvals and new terms and conditions.
• Educated stakeholders on upcoming changes and prepared their teams for the necessary knowledge.

Sweden

• Developed FRIFRAKT (free delivery) offer feature for H&M employees, contributing to customer acquisition and retention.
• Identified areas for improvement to financial and operational efficiency, optimizing product value.
• Discussed requirements with other teams to assess cross-functional impact and dependencies.
• Analyzed the impact of proposed solutions on existing technology platforms, ensuring technical feasibility.
• Worked with stakeholders to prioritize specific requirements based on business value.
• Coordinated cross-functional teams (Business, Test Managers, Developers) to resolve critical production issues, minimizing business disruption.

Bengaluru Area, India

• Directly interacted with clients to assess project requirements and perform needs/gap analysis.
• Collaborated with key users through calls and collaborative tools to gather feedback and clarify design changes.
• Worked with senior leadership to proactively identify business needs and draft long-term solution roadmaps.
• Developed action plans and project timelines based on client requirements, identifying options and assessing technical and business feasibility. Product Design & Documentation:
• Responsible for creating the External Design Document (EDD) outlining product functionalities and user experience.
• Communicated and clarified design details and requirements to the development team, ensuring alignment.