Shereen Thomas Email & Phone Number

Shereen Thomas is a Customer Success Manager at Vonage. She possess expertise in troubleshooting, active directory, management, cisco technologies, help desk support and 23 more skills. Colleagues describe her as "Passion - that describes Shereen's approach to serving. I worked with Shereen while at the Baker Hughes helpdesk. She came onboard as part of a merger. I was a contractor. We helped each other acclimate to the environment and established a good working relationship. I moved to another group, and Shereen's responsibilities grew. Soon she was managing the call center that our group uses. As the Customer Service Analyst, I called upon her quite often for support. My job was to make sure the phones were answered properly and Shereen's job was to make sure I could do mine. Time of day meant nothing to Shereen. Calls in the middle of the night were met with the same enthusiasm as the middle of the day. She is very happy to help and to bring others the same joy she embodies. It was with a heavy heart that I heard Shereen was leaving Baker Hughes. Her passion for customer service will be hard to replace. But it is that very passion that leads me to recommend her. I thank her for her assistance while she was here and wish her all the best in the future." and "Shereen has been under my supervision for over 3 ½ years and it is a pleasure having her on my team. During this time, she has progressed from a tier1 level helpdesk support analyst to a senior helpdesk support analyst. She contributes tremendously to the organization with her knowledge and professionalism and always has the interest of the client first. Her on-call performance is superior and is highly respected by our internal customers as well as her peers. Her caring and warm personality transcends onto the quality of work she produces. She is extraordinary at learning and researching issues and has built a close working relationship with the application teams to provide outstanding service. She is very detailed oriented and consistently stays at or above average in performance and delivery of projects. Her ability to resolve complex problems are attributed to her strong analytical and problem-solving skills. It is with Shereen’s commitment to excellence that I recommending her."

Listed skills include Troubleshooting, Active Directory, Management, Cisco Technologies, and 24 others.