Ensure the Warranty and Quality Assurance processes is run on sound commercial, ethical and professional principles.Provide leadership to the department QC inspectors.Control the quality of boat information and documentation through providing a quality assurance safety net to Manufacturing.Ensure the manufacturing build process is according to annexure, drawing specification and acceptable quality.Ensure Owners Manuals are correct, up to date and issued accordingly.Facilitating, scheduling and planning of commissioning and test sailing.Gather information and facilitate warranty feedback meetings.Support design department with the QA of controlled documents being issued within manufacturing.Ensure all controlled documents are updated and controlled.Ensure all compliance certificates are available and issued for all boats.Ensure the ticketing system is updated at all times and feedback is provided to the relevant departments in form of email, graphs, charts, spreadsheets, etc.Provide and support strong client liaison abilities in relation to the manufacturing and supply processes.Provide corrective action feedback to customers of corrective measures in place for continuous improvement.Maintain a strong and satisfactory client/customer service relationship.Compile, issue, control and archive commissioning and manufacturing files accordingly.Compile, analyze and feedback customer reports and issues to the relevant departments and root cause.Ensure comprehensive kits and spares are correctly allocated on the boat before handover.Data capturing quantitative and qualitative information for reports, server uploading and archiving.Provide and facilitate statistical process control information by populating quality status graphs and spreadsheets.Analyze, access and break down defects/activities to root cause and feedback to the relevant workstations/departments.Ensure all SOP’s are adhered and compiled to.Participate in corrective action activities.

Manage and responsible for the Accounting/bookkeeping function.Maintain and update the cashflow forecast daily.Prepare Monthly Management Account reports.VAT and Statutory Returns.Maintain and update the website and monitor data analytics.Assist with overseeing and developing marketing campaigns.Conducting research and analysing data to identify and define audiences.Presenting ideas and strategies.Writing and proofreading creative copy.Maintained CRM database with customer updates and report generation.Manage social media platforms.Managing sales enquiries and email clients.Maintained computer and physical filing systems.

Oversee the day to day operations of the business which entailed manufacturing luxury power catamarans. Marketing and Sales - responsible for advertising, website management, marketing, social media marketing and client liaison. Organised and attended boat shows in the USA, Europe and Asia on behalf of the company.Making all the necessary travel arrangements and bookings.Personally responsible for the office administration department including HR, payroll, and financial accounting.Maintain budgets and optimize expenses.Evaluate and improve operations and financial performance.Design strategy and set goals for growth.Prepare regular reports for Director in USA.Ensure employees work productively and develop professionally.Set policies and processes.Oversee recruitment and training of new employees.Direct the employee assessment process.Ensure staff follows health and safety regulations.Responsible for all procurement.

Responsible for the entire administration department, financial accounting, secretarial function, marketing, client liaison and payroll.