Customer Success Manager
CurrentCustomer advocate and account owner, providing our large enterprise customers with successful product deployment, product adoption, customer and revenue retention, seamless communication, identify, upsell and cross-sell opportunities throughout the customers Calabrio experience. Expert in developing trusting and long-term customer relationships and customer references. Engage will all levels of customer’s business and contacts. Understands contact center needs and product solutions. Host monthly cadence calls and business reviews. Share events, new products, product enhancements, and road maps while understanding and developing customer success plans. Working to proactively identify and resolve potential issues challenges. Awarded President’s Club 2023.