Sheree Stoner Email & Phone Number

Results-oriented professional with domestic and international expertise in leadership of customer service operations and customer account management. Strong background in sales consulting, business process development, and preparing and administering budgets. Proficient at hiring, training, and supervising to assemble high-performance teams for driving complex projects to successful conclusions. Utilize broad industry knowledge to build dynamic business solutions, lowering operational costs, and leveraging workflow. Strategic decision maker that takes ownership of challenging tasks, identifying practical solutions to difficult issues. Builds strong, trusting relationships with customers and coworkers through honest negotiations and hard work. A creative thinker positioning resources to outpace the competition. Coaches employees to foster an energetic, collaborative, and diverse working environment. Committed to high standards of work ethics, integrity and attainment of company goals and objectives.Management Implemented and managed start-up customer service centers in Europe and the United States. Adept in all areas of employee administration including hiring, firing, and performance evaluations. Demonstrate financial acumen in budget forecasting and maintenance. Culturally sensitive leader promoting team diversity. Sales and Customer ServiceExceeded annual departmental sales revenue goals ranging from $3M to $4M each year over a 4-year period. OrganizationDeveloped a successful strategy to build internal awareness and persuade sales personnel to utilize customer care as a value-add sales tool. Training Developed training manuals for business processes and created a leadership guidebook. Delivered training presentations for call center leadership and customer service representatives. Interpersonal SkillsProven ability to interact positively with a wide range of people.

Listed skills include Management, Leadership, Crm, Customer Service, and 44 others.

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  Oakland University

  3.8