1. Maintain up to date knowledge and hands-on integration to deliver Acronis cyber security, cloud and services offerings.. 2. Consult customers on product features, provide insights into product roadmap, customize and deliver solutions according to project and customer needs.3. Manage all aspects of customer expectations and operations with Acronis, maintain relationships with IT/Sales/Support internally and externally to drive customer requests and issue resolutions.4. Engaged and managed technical projects for enterprise, and sports team customers.5. Contracts (various: including formal, short form, and annual contracts) Drafting, Evaluation, Negotiation and Execution: Non-Disclosure Agreements, Sales / Purchasing Agreements, Sub-contracts, Consulting Agreements, Licensing Agreements, Service Agreements, Statement of Work, Addendums/Amendments, and Quotations.

1. Spearheaded abandoned projects, brought it to fruition and amplified customer satisfaction. 2. Engaged and managed technical projects for fortune 500 enterprise customers. 3. Tracked and managed project dependencies, work progress, budgeted hours and resource allocation. 4. Coordinated and facilitated meetings to ensure project plans are clearly defined and aligned with resources, customer objectives, and technical standards. 5. Provided regular status reports to customers and internal management as necessary. 6. Collaborated with internal and external teams, including sales, support, engineering, and product management, to ensure successful completion of each project engagements.

1. Generated over $1M in total revenue with pre-sales, post-sales, implementation, upgrade, remote, on-site and integration support activities. 2. Successfully developed, integrated and delivered software consulting services around the use of EFI CTI ERP/MES/MIS and supporting business software applications for over 30 corrugated box manufacturing plants. 3. Client issues are identified quickly, and delegated to proper resources to investigate and resolve in a timely manner to ensure key project milestones are met and on time delivery. Met 100% key project milestones and delivered on-time by quickly identifying client issues and delegating to proper resources for investigation and resolution.4. Partnered with EFI clients to analyze and interpret business requirements to determine technical requirements and provide customized solutions within the EFI CTI core MES manufacturing ERP software while offering industry best practices.5. Managed client customization deliverables that contributed to 100% customer satisfaction6. Traveled domestically and internationally to client sites for up to 100%.

1. Functioned as the lead developer in delivering complex Aspect contact center (cloud/on-premise, Zipwire, Unified IP) and WorkForce Management (WFM) solutions for consulting project activities. 2. Achieved Subject Matter Expert level by mastering advanced level of technical knowledge for Aspect Cloud and On-Premise solutions 3. Completed over 30 technical software consulting projects with the highest level of client engagement through clear & prompt communication, problem-solving, knowledge-sharing, teamwork, technical software implementation, integration and configuration.4. Customer-facing role that specialized in identifying problems, defining system architecture, defining hardware/software specifications and designs, implementing and deploying solutions, full end-to-end testing, and training clients.5. Managed the upselling process after each project that amounted to an additional $100k revenue not previously forecasted.6. Provided guidance and training to customers with strategic direction related to the integration of contact center / workforce management solutions in complex environments in support of their key business operations.[b]7. Led the solutions planning, impact analysis, IT risk assessment and the incorporation of regulatory requirements that reduced project re-work efforts by 50%.8. Streamlined the integration process by utilizing checklists, eliminating unnecessary steps, creating templates for emails and training materials that reduced project operations by 60%.

1. Delivered call center Software as a Service (SaaS) ININ Interaction Center solution to over 40 Fortune 500 & other leading customers, traveled to client sites about 40% of the time.2. Customer-facing role that involved learning business challenges and designing appropriate solutions for the cloud, on-premise, or hosted.3. Demonstrated excellent customer service skills and positive attitude while working cross functionally with project management, development, and support to lead project tasks including configuration, implementation, testing, and training.4. Mastered Microsoft SharePoint, Office, iProject, Oracle, Salesforce, logging, and other troubleshooting tools to conduct project management, project implementation and software configuration tasks.

1. Led in the development of the System Test environment from system definition to system test and implementation.2. Analyzed, planned, coordinated, and organized phases of projects to completion; managed tasks throughout system design and verification processes.3. Managed Hardware or software resources for system-level testing with Microsoft SharePoint and other enterprise resource planning tools.4. Assisted with problem isolation/identification/investigation and provided on-site support, conducted system design reviews and participated in hardware/software design reviews.5. Mastered Microsoft Visual SourceSafe, SharePoint, Office, ClearCase, Oracle, and shell scripting on Linux to test, and automate test procedures.

1. Analyzed requirements from project managers, modified Back-end/Front-end workflows with JavaScript, JMS, XML,and VBScript. Also managed the setup and configuration of Red Hat Linux Back-end server and Windows XP/7 as Front-End user interface.2. Engaged with multiple work streams for different projects during all phases of integration while keeping organized and finished before deadlines 25% of the time .3. Provided around-the-clock support to customers across different time zones when installing and integrating new functionality for the customer system.4. Partnered with the Quality Assurance team to fix software problems and to resolve system issues that reduced turn-around time by 30%.5. Mastered Microsoft SharePoint and other enterprise resource planning tools to support and manage business functions.

1. Managed up to 10 simultaneous projects consisting of air defense system installation, configuration, and troubleshooting with Red Hat and HP-UX. 2. Managed the maintenance of Oracle database systems for on-site users and customers that ensured 99.9% uptime availability 3. Mastered IBM WebSphere and other ERP tools to support and manage business functions.4. Supported global and domestic client technical staff to analyze requirements, set system parameters, install databases and validate data to ensure system was operational per customer requirements. 5. Created scripts and installed drivers and software packages via command-line to create Kickstart configuration discs for air-defense systems that increased efficiency for client setup time by 30%.6. Created user manuals and documentation and trained developers and testers on how to backup, maintain, and re-install Oracle databases.

- Provide tech support for over 7500 users and 9000 devices by troubleshooting network and cable television problems via phone, e-mail, and in person. - Educate and provide consultation regarding the network configuration/resources. - Review Technical/Policy Documents - organize orientations for new consultants

-Coordinate with other RNCs to install, maintain, and support residential computers, residential computer networks and residential computer labs. -Educate residents on all aspects of computing at UCI. -Consult with residents on computer related problems, and support in-room network connections.