Manager, Program Management - Bpi Delivery Support
Current
May 2023 - Present
AeroLeads people directory · profile
Sherell Brown-Mitchell, Mba, Pmp, Itil Email & Phone Number
Manager, Program Management- BPI Delivery Support
at
Charter Communications
1 work email found
@charter.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager, Program Management- BPI Delivery Support
Location
Charlotte, North Carolina, United States
Who is Sherell Brown-Mitchell, Mba, Pmp, Itil? Overview
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Quick answer
Sherell Brown-Mitchell, Mba, Pmp, Itil is listed as Manager, Program Management- BPI Delivery Support at Charter Communications, based in Charlotte, North Carolina, United States. AeroLeads shows a work email signal at charter.com and a matched LinkedIn profile for Sherell Brown-Mitchell, Mba, Pmp, Itil.
Sherell Brown-Mitchell, Mba, Pmp, Itil previously worked as Manager, Program Management - BPI Delivery Support at Charter Communications and Senior Project Manager at Spectrum Enterprise. Sherell Brown-Mitchell, Mba, Pmp, Itil holds Master Of Business Administration - Mba, Information Technology Management from Western Governors University.
Company email context
Email format at Charter Communications
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*@charter.com
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AeroLeads found 1 current-domain work email signal for Sherell Brown-Mitchell, Mba, Pmp, Itil. Compare company email patterns before reaching out.
Profile bio
About Sherell Brown-Mitchell, Mba, Pmp, Itil
Results-focused professional offering seven years of project management experience in the telecommunications field. Twenty years of increasing responsibility in the technical & customer service industry. Nine years of progressive Customer Care, Sales, Retention, and Tech support management in Business Class. Managed, trained, and developed a team of 15 reps from Retention and the Executive Resolution team. Impeccable verbal and written communication skills for motivational speaking and email correspondence. Works well with a team or independently. A very detail-oriented person with a strong organizational mindset. Ability to delegate and multi-task projects while remaining focused on coaching, quality assurance, performance improvement plans, and enforcing Charter policies. An extremely business-savvy, adaptable, and dedicated person that can work within the allotted time frame and maintain consistency during high-pressure situations. Recognized on multiple occasions for high ethical standards for job performance. Very accurate and detailed in all areas of work. Willing to work long hours to meet project deadlines. Able to motivate a team and boost morale to increase productivity and reduce attrition. Seeking a senior project manager position within an organization where my acquired project management experience and education can be utilized to manage and implement projects within the allotted budget and timeframe.
Listed skills include Customer Satisfaction, Call Centers, Telecommunications, Microsoft Office, and 8 others.
Current workplace
Sherell Brown-Mitchell, Mba, Pmp, Itil's current company
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9 roles
Sherell Brown-Mitchell, Mba, Pmp, Itil work experience
A career timeline built from the work history available for this profile.
Senior Project Manager
- Managed multiple strategic level projects from initiation to implementation for premier clientele.
- Collaborated with Field Ops, Engineering, Service Delivery, and monitored the delivery and installation of multiple products i.e. Fiber Internet Access, Ethernet, Unified Communications, Wireless Internet, High Speed.
- Reduced risk and controlled scope by using agile and waterfall processes during the order flow life cycle.
- Exceeded monthly quota, $30k revenue targets, and client experience expectation scores.
Oct 2021 - May 2023
Sr. It Change Management Analyst / Project Manager
- Created, supervised, and reviewed business change projects in a Master Data Management system.
- Handled 50 IT tickets over the change process lifecycle per week and improved end-to-end quality by scheduling frequent progress tracking meetings with stakeholders.
- Joined forces with two project managers to follow-up on important actions and coordinate strategies
- Provided training and support to 30 team members from Billing Operations on how to create and submit IT requestsCollaborated with the billing design, development, IT, and operations teams to increase the efficiency of.
Oct 2017 - Oct 2021
Commercial Retention Supervisor
- Supervised a team of 14 professionals and guided their activities towards a larger number of retained customers.
- Helped 10-12 agents with 5+ service escalation calls and emails per week for the purpose of maximizing customer satisfaction
- Conducted coaching for 20 retention team members by interactively monitoring their service calls
- Increased customer retention rate by 75% in six months with marketing campaigns and one-call resolutions
- Reduced churn rate by 60% in three months by using an invasive methodology for resolving customer issues
Jan 2011 - Oct 2017
Executive Resolution & Escalations Supervisor
- Directed a team of five executive resolution specialists in handling escalations from the East and West coast regions.
- Handled escalations from the Better Business Bureau and the executive vice-presidential level on a daily basis
- Reduced escalations by 25% in three months by using analyses derived from monitored trends on the most escalated reasons and creating reporting to track root causes
Jan 2010 - Jan 2011
Commercial Billing Lead
Jan 2009 - Jan 2010
Commercial Tech Support Specialist
May 2008 - Jan 2009
Residential Tier 3 Tech Support Specialist
Apr 2005 - May 2008
Quality Assurance Analyst
Convergys
Mar 2000 - Apr 2005
4 education records
Sherell Brown-Mitchell, Mba, Pmp, Itil education
Master Of Business Administration - Mba, Information Technology Management
Western Governors University
Bachelor Of Science - Bs, Information Technology Management
Western Governors University
Bachelor Of Arts - Ba, Biology, General
University Of North Carolina At Charlotte
Diploma
Harding University High School
FAQ
Frequently asked questions about Sherell Brown-Mitchell, Mba, Pmp, Itil
Quick answers generated from the profile data available on this page.
What company does Sherell Brown-Mitchell, Mba, Pmp, Itil work for?
Sherell Brown-Mitchell, Mba, Pmp, Itil works for Charter Communications.
What is Sherell Brown-Mitchell, Mba, Pmp, Itil's role at Charter Communications?
Sherell Brown-Mitchell, Mba, Pmp, Itil is listed as Manager, Program Management- BPI Delivery Support at Charter Communications.
What is Sherell Brown-Mitchell, Mba, Pmp, Itil's email address?
AeroLeads has found 1 work email signal at @charter.com for Sherell Brown-Mitchell, Mba, Pmp, Itil at Charter Communications.
Where is Sherell Brown-Mitchell, Mba, Pmp, Itil based?
Sherell Brown-Mitchell, Mba, Pmp, Itil is based in Charlotte, North Carolina, United States while working with Charter Communications.
What companies has Sherell Brown-Mitchell, Mba, Pmp, Itil worked for?
Sherell Brown-Mitchell, Mba, Pmp, Itil has worked for Charter Communications, Spectrum Enterprise, and Convergys.
How can I contact Sherell Brown-Mitchell, Mba, Pmp, Itil?
You can use AeroLeads to view verified contact signals for Sherell Brown-Mitchell, Mba, Pmp, Itil at Charter Communications, including work email, phone, and LinkedIn data when available.
What schools did Sherell Brown-Mitchell, Mba, Pmp, Itil attend?
Sherell Brown-Mitchell, Mba, Pmp, Itil holds Master Of Business Administration - Mba, Information Technology Management from Western Governors University.
What skills is Sherell Brown-Mitchell, Mba, Pmp, Itil known for?
Sherell Brown-Mitchell, Mba, Pmp, Itil is listed with skills including Customer Satisfaction, Call Centers, Telecommunications, Microsoft Office, Customer Service, Team Leadership, Salesforce.Com, and Voip.
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