Sherelle Reed Email & Phone Number

United States

*Facilitation vendor for Workforce Solutions of North Central TX*Facilitator for Youth in Diamonds in a Rough Program*Mentor for Dolls House Program* Facilitator of Business Basics * Facilitator of Dislocated Worker Programs* Facilitator of Entrepreneurship Programs

Frisco Tx

Find Your RESILIENCE empowers females to Learn from their Past, Live Today and Pursue Purpose!

Frisco, Texas, United States

I recognize that the self worth of women often diminishes as a result of the adversity they have experienced. This often cause issues with esteem and a feeling of inadequacies. I am no stranger to adversity and I am passionate about encouraging and training women with steps that will build their self-esteem and eliminate their tendency to fall prey to forfeiting their progress, process and purpose in life.I am also passionate about training businesses about the importance of providing a stellar experience to their customers and clients.

- Responsible for training lines of business associates and management (Fraud, Risk and Compliance)- Travel to various sites across the country- Conduct both Virtual Intructor Led Training and Intructor Led Training sessions- Foster relationships with Learning Managers and Instructional Designers- Assist with the creation of Learning Materials- Use WebEx Training Center for VILT- Perform T3 training of information to other instructors

Plano, Texas

Associate training and development, content design, quality control, in person and virtual training

United States

- Trained across the Lines of Business regarding various mortgage investors- Created Training Material on new products and processes needing to be trained to associates- Facilitated training in classroom, LiveMeeting (Web Based), telepresence and side by sides- Performed individual assessments of retained content of the trained material- Made recommendations to management on the next course of action to ensure accuracy in policy and procedure- Worked closely with management to develop a game plan on the best way to refer information to associates- Worked with management on problem solving practices needing implementation

- Trained the line of business associates at multi sites on the overall FNMA Short Sale policy and procedures- Kept the line of business well trained on all changes in Short Sale policy and procedure- Created Training Material for instruction- Performed Quality Assurance of FNMA files- Trained one on one, classroom, live meeting and telepresence methods- Practiced Time management and problem solving skills- Operated as a FNMA Subject Matter Expert (SME) with knowledge of FHLMC as well

- Managed performance reporting - Sr-Trained team members on all updates - Sr-Assisted team members with issues – Sr-Conducted one on one sessions with executives explaining Short Sale process - Sr-Planned team building activities and outings - Sr-Negotiated short sale deals- Customer Service – problem resolution for agents and customers- Goal sets – working hard to meet or exceed sales goals- Time management and multitasking skills- Educated customers and agents on the short sale processAwards – Top Performer Awards, Most Spirited Awards, Special Recognition Awards

Frisco, Tx

- Real Estate Loans –completed application, process and closing- Customer Service – performed problem resolution for customers- Sales – explained benefits of products to customers- Educated customers on financial matters and maintenance of their accounts- Trained associates on best practices regarding customer service and products- Goal sets – worked hard to meet or exceed sales goals- Time management and multitasking skills- Educated customers on financial maintenance of their accounts

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Business Administration And Management, General

Education

Activities and Societies: University Choir

Education

Master'S Degree, Organizational Leadership

Master'S Degree, Organizational Leadership

Master Of Arts - Ma, Organizational Leadership, A