Sherena Readous Ba, Mph, Capm Email & Phone Number

I collaborate closely with the SAAS Implementations team to provide precise support for Automated Dispensing Cabinets and Anesthesia Workstations. I troubleshoot hardware and software issues throughout the implementation process, escalating complex problems as needed to ensure timely and effective resolutions. I educate clients thoroughly on XT and AWS cabinets, as well as Omnicell software, ensuring they understand the features for proper usage and optimal performance. Additionally, I drive continuous process improvements and quality control initiatives, underscoring the value of strategic planning. I also leverage my leadership skills to coach and develop team members, oversee recruitment, and build strong networks that strengthen our organizational capabilities.Below are a few of my key contributions:• Spearheaded policies and documentation processes to enhance operational efficiency and compliance.• Received commendation for exceptional work ethic and ability to complete tasks autonomously.• Fostered culture of health education and customer service excellence within organization.

United States

United States

I implemented SAAS solutions for healthcare facilities, overseeing the setup and maintenance of 9 to 70 Automated Dispensing Cabinets and Anesthesia Workstations per site. I educated clients on the operation and features of XT and AWS cabinets, ensuring they could effectively utilize Omnicell software. Throughout the implementation process, I managed hardware and software troubleshooting, escalating complex issues to relevant teams as needed. I also coordinated closely with cross-functional teams to ensure seamless service delivery and strict adherence to implementation timelines, supporting efficient project completion and client satisfaction.Below are a few of my key contributions:• Appointed to Employee Resource Group leadership council, contributing to organizational culture.• Cultivated positive client relationships, becoming preferred specialist for follow-up projects.• Achieved recognition as class MVP in 2 out of 3 certification classes by peers.• Received 2 prime awards within first seven months of employment for exceptional service.Educating clients on proper use and functionality of XT and AWS cabinets and Omnicell software and functionality

Stone Mountain, Georgia, United States

I led pharmacy operations, ensuring efficient inventory control, streamlined order organization, and accurate record-keeping to maintain smooth daily functions. I coordinated shipping and receiving processes, closely tracking KPIs to continuously optimize pharmacy performance. Committed to patient care and pharmacy standards, I conducted MTM calls to support STARS measures. Additionally, I managed interviewing, hiring, and salary negotiations for new staff, integrating employee scheduling and timekeeping through Kronos for operational consistency. I also provided essential healthcare services, administering COVID-19 tests and vaccinations to support community health and safety.Below are a few of my key contributions:• Devised and implemented efficient technician schedules and workflows, aligning with allocated hours and raising productivity.• Coached pharmacy technician, leading to certification after previous unsuccessful attempts.• Increased employee satisfaction through targeted professional development and re-training initiatives.

Greater Atlanta Area

I applied Six Sigma methodologies to identify and address system inefficiencies, achieving substantial waste reduction and streamlining workflows. I collaborated on system upgrades and defect resolution efforts, offering valuable feedback to enhance operational processes. I also educated Medicare members on medication adherence and preventive health practices, working closely with providers and pharmacies to improve STARS measures and boost HEDIS scores. Through active listening and skilled interviewing, I guided members in accessing additional resources available through their health plans, ensuring they received comprehensive support for their health needs.Below are a few of my key contributions:• Achieved Values in Action award for surpassing annual performance goals.• Developed detailed training materials and departmental manuals to enhance proficiency of over 30 pharmacy technicians.• Received Luminary Award for creating documentation that streamlined customer call processes.

Greater Atlanta Area

I prepared critical care medications and chemotherapy solutions, strictly following sterile protocols to ensure the highest level of patient safety. I mentored junior technicians in proper sterile procedures, enhancing team efficiency and smooth workflow integration. By managing medication inventory, I ensured essential medications were readily available and fully compliant with hospital regulations. I also collaborated closely with pharmacists and healthcare staff to support accurate and timely medication distribution, contributing to a reliable and effective care environment.Below are a few of my key contributions:• Contributed to development of more efficient workflow, leading to improved service delivery in high-pressure environment.• Streamlined training process for new technicians, resulting in smoother team integration and increased productivity.• Achieved consistent record of preparing over 100 sterile products daily, maintaining high-quality standards.

Columbia, Md

I managed a dynamic team of over 30 associates in a high-volume call center pharmacy, consistently processing 200-400 orders daily. To enhance workflow efficiency, I developed and implemented Standard Operating Procedures, ensuring compliance with Federal and State regulations. I conducted training sessions to reinforce adherence to policies, significantly reducing order entry errors. By supervising quality assurance through live call monitoring, I contributed to a culture of excellence and continuous improvement. Additionally, I oversaw critical HR functions, including interviewing, salary negotiations, and managing employee schedules and timekeeping through Kronos, supporting both team performance and operational consistency.Below are a few of my key contributions:• Fostered collaborative environment by initiating strategic quality review plans and instituting reward system that recognized outstanding performance and promoted cross-functional team relationships.• Recognized for effectively executing new business procedures independently, reducing the need for managerial follow-up.• Led creation of tip sheets in collaboration with the Pharmacist team, resulting in significant decrease in order entry errors.• Orchestrated engaging workday events and diversity initiatives, enhancing employee morale and fostering a sense of belonging.• Championed nontraditional workdays, accommodating employee needs and promoting work-life balance.• Coached and evaluated team members, leading to improved productivity and efficiency.

Baltimore, Maryland Area

I coordinated logistics for the deployment of 15-20 remote medication management systems, ensuring efficient resource allocation while strictly adhering to budget constraints. I monitored medication delivery systems across six states, quickly addressing technical issues to uphold operational continuity. Acting as a primary point of contact between external accounts and internal teams, I facilitated seamless communication and prompt issue resolution. Additionally, I managed support line operations, fielding inquiries and providing expert guidance to maintain high standards of service and client satisfaction.Following are a few of my key contributions:• Catalyzed creation of standard practices for equipment set-up.• Prepared detailed financial reports, contributing to transparent fiscal management.• Delivered training and educational materials to end users and administrators, enhancing system understanding and utilization.

Columbia, Maryland

I coordinated training and development programs for Specialty Pharmacy Call Center staff, emphasizing strict adherence to manufacturing protocols and high patient care standards. I managed the patient database meticulously to ensure accuracy, preventing costly errors in medication shipments. By streamlining order processing, I verified inventory, resolved insurance claims, and located co-pay assistance to support patient affordability. I identified common operational errors and implemented targeted retraining initiatives to address them proactively. Additionally, I facilitated collaboration with healthcare providers to ensure medication orders were completed efficiently and effectively, enhancing overall service quality and patient satisfaction.Following are a few of my key contributions:• Strengthened interdepartmental relations, ensuring seamless coordination in medication order completion.• Prevented potential weekly losses of over $5K by consolidating patient data and eliminating duplicate product shipments.• Improved order fulfilment processes, resulting in enhanced patient service and support.• Reduced operational inefficiencies by identifying error trends and implementing corrective training for employees.• Mediated with insurance companies to secure patient co-pay assistance, alleviating financial burdens.

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Ba, Sociology And Women'S Studies

Activities and Societies: NAACP, Youth with purpose

Certificate, Perinatal Patient Navigator

Mph, Public Health