Providing support in leading the customer experience through concierge administration and contact centre. This includes managing inbound call systems, reservations software. Exemplifying leadership capabilities and effective communication skills. A Wine Country Concierge Supervisor has a passion for wine and fosters an atmosphere of "one team" with a sense of pride, excitement and ownership of the function complying with the Wine Country Concierge Manager's directives and inspiring and… Show more Providing support in leading the customer experience through concierge administration and contact centre. This includes managing inbound call systems, reservations software. Exemplifying leadership capabilities and effective communication skills. A Wine Country Concierge Supervisor has a passion for wine and fosters an atmosphere of "one team" with a sense of pride, excitement and ownership of the function complying with the Wine Country Concierge Manager's directives and inspiring and motivating the Team to exceed all goals and objectives and leads through a customer first philosophy and exemplify Pour Extraordinary service standards. Show less

- Kept informed of the latest photographic equipment and related technologies, and conveyed my knowledge and passion to clients via Henry’s ACES (Acknowledge, Consulting, Establishing trust, and Strengthening relationships) training program - Instructed on the fundamentals of photography, including how to use their equipment, with the goal of selling Henry’s products and services and maintaining monthly sales metrics- Opened and closed the store, which included the regular… Show more - Kept informed of the latest photographic equipment and related technologies, and conveyed my knowledge and passion to clients via Henry’s ACES (Acknowledge, Consulting, Establishing trust, and Strengthening relationships) training program - Instructed on the fundamentals of photography, including how to use their equipment, with the goal of selling Henry’s products and services and maintaining monthly sales metrics- Opened and closed the store, which included the regular responsibility for: creating cash reports and bank deposits, managing shipping and receiving deliveries, ordering store supplies, tracking inventory, and executing store-to-store transfers- Addressed warranty and non-warranty related issues by troubleshooting malfunctioning camera equipment and shipping equipment to various manufacturers for repair- Created photofinishing and video transfer orders through the internal mail system and Canada Post- Photographed clients for the purpose of passport, permanent residence, and citizenship- Acted as the Health and Safety Representative for my store location- Maintained and assisted customers using Fuji Photo Kiosk Show less

Assisted main wedding photographer, which included second shooting, setting up and taking down photobooths, and creating page layouts in Adobe Photoshop for client photo albums

- Executed the following cash office duties daily: counted cash floats, lottery tickets, and store safe in addition to creating bank deposits and coin orders for Brinks - Supervised front end staff ensuring customers are being attended to in a quick and courteous environment- Handled issues related to customer service in a courteous, considerate, and professional manner- Cashed out customers and bagged their groceries.- Operated an OLG Kiosk, selling lottery tickets