As Team Lead, I perform operations management, team development, and organizationaldevelopment for 4 multifaceted departments. By creating and implementing effective processes,building and leading cohesive teams, I optimize guest experience and significantly increase sales withinmy areas of responsibility. Providing support for complex overall store operations, I function as acustomer service advocate, driving performance and guest-centric processes across all departments.Team development is key to my departments’ success in achieving corporate objectives.Training, empowering, and managing performance of 10 direct reports, I also provide consultativeoversight for 30 indirect reports to influence a high rate of team morale and retention. By creating anddelivering training plans and goal setting tailored to individual strengths and learning styles, I strive tofoster a culture of career and personal development. In addition, I focus on inspiring and coaching teammembers to develop productive interactive connections with guests.The Operations Management side of the Team Leader position encompasses a broad range ofdepartmental responsibilities as well as store wide support, requiring strong business acumen. I oversee,perform, and facilitate continuous process improvement in replenishment, inventory accuracy, foodsafety, presentations, promotion, vendor performance, product quality, and pricing for eachdepartment. Through consistent financial analysis (sales trends, product flow, costs, orders, guestshopping patterns, sales charts, and vendor performance) I successfully support sales targets andmaintain margins. I lead the team to influence shopping patterns and move product while maintainingappropriate profit margins.It is rewarding to mentor and influence team members to excel to their potential and achieveopportunities for promotion. Leading by example, building trust, and communicating clear expectationsare critical components of my role.

Managed all aspects of complex commercial construction projects from award through completion for 4 school remodels ($3M-$11M), consistently driving on-budget/on- time performance.Developed and wrote projects’ scope of work, negotiated and reviewed all subcontracts (up to 30 subcontractors per project) to ensure complete buyout of each project.Created and managed project budget, material buyout, and procurement; continuously monitored and analyzed costs to ensure complete accounting of all line items; conducted final project cost/margin analysis.Negotiated all change orders and contract modifications as mediator between owner and subcontractors.Collaborated with project Superintendent to assess and supervise subcontractors’ performance, progress, and compliance with contractual obligations.Provided performance and status reports to owner and Superintendent (schedule to completion estimates, financial forecasts, timeline changes); recommended action plans to mitigate roadblocks to progress.Created and maintained pay applications; reviewed and approved all accounts payable items.Maintained a culture of open and constant communication with customers and end-users to achieve a high level of satisfaction throughout project life cycle.

Assisted in the development of new procedures and systems for administration of Subcontractor Master Agreements for a diverse range of commercial projects ($10K-$4M). Managed and coordinated all Master Agreements from issuance through negotiations to final execution as liaison between company and subcontractors. Verified subcontractor insurance compliance with Master Agreements and Prime Contracts. Created and tracked all Prime Contracts, project award through execution, ensuring compliance with insurance and bond requirements; ensured all extended contracts complied with Prime Contract requirements. Reviewed, monitored, negotiated, and wrote scope of work as needed. Served as primary backup to 3 Senior Project Managers, coordinating up to 14 projects concurrently. Processed all documentation for subcontract scopes, owner RFPs, owner and subcontractor change orders, RFIs, submittals, Close Outs, and correspondence with owners and subcontractors.

Provided comprehensive support to the Project Manager during life cycle of $4M school remodel project.Reviewed contracts, subcontractor and owner change orders, estimates, correspondence; processed all RFIs and billings to owners, reviewed subcontractor billings, coordinated punch lists and project close outs. Assisted Superintendent with onsite duties; observed job status, ensured subcontractor performance and quality control, coordinated subcontractors; processed, coded, and recorded all vendor billings.

Demonstrated progressive accomplishment from Field Office administrative duties to Contract Administration and oversight of internal operations for a diverse range of commercial construction projects -$3-4M. Wrote contracts, including scope of work and project buy out; created change orders, cost reports, estimates, and verified compliance with terms of contracts. Performed detailed line-item review and financial analysis of payouts; processed all vendor billings. Trained team members in the application of new project management software. Supported Project Superintendent, overseeing jobs in his absence; coordinated subcontractors.