 Consult, guide and educate 130 banks to include 45 principle and 85 associate banks on the merchant services industry to include webinars on service, sales, best practices and products. Ongoing contract negotiations. Analyzed pricing in three systems for 45 principle banks to ensure billing accuracy and identified multiple discrepancies that assisted in recovering hundreds of dollars that will influence our bottom line. Compose and relay principle bank communications on all industry related items as they arise. Spearheaded in design, conceptualizing and developing of marketing campaigns and collateral. Assisted with layout design and testing on CRM and Lead Generation portals. Redesigned the principle bank-training manual to include how-to for systems, reports, forms, products and sales related items. Amplify every day support related items to include transaction research, terminal troubleshooting, statement analysis, chargebacks, account reconciliations, and new or deconversion bank tasks. Attend trade shows and industry networking events to promote business and cross-sell within the banking sector.

 Oversaw and led relationship management initiatives and growth strategies within existing partnerships. Prospected and negotiated strategic partners, including ISOs, Agents, VARs and Associations. Collaborated on the development and implementation of marketing efforts to drive and increase brand recognition and company reputation. Identified and implemented process improvement opportunities, improving revenue, reducing costs and increasing productivity to propel bottom-line. Steered the administration functions in the ISO sales channel to increase sales and productivity, ensuring client satisfaction while supporting client profit growth. Facilitated with the design and implementation of a CRM portal to clients.

 Managed all aspects of sales and retention for Sprint/Nextel to include Corporate and Individual Liable accounts with lines ranging from 1 to 3000+. Conceptualized and delivered innovative strategies and plans which achieved desired targets and organizational goals. Prepared and executed all Statement of Work (SOW). Developed PowerPoint presentations for multiple corporate projects and content for new company website.

 Generated and propelled sales through strategic account management initiatives and solution selling. Prepared and delivered comprehensive and engaging presentations to drive new accounts by negotiating contract terms and product lines. Formulated action plans for Relationship Managers and trained and mentored on best practices.

  Oversaw entire sales cycle including prospecting, evaluating, developing, proposing, negotiating, RFP’s and closing sales then ensuring client satisfaction and retention through implementation. Led all components of sales, campaigns, business, and product development plans in maintaining accurate sales forecast Established, built, and maintained customer relationships resulting in continuous revenue growth. Attended trade shows, client events, and industry networking events to promote business within our government sector and B2B merchants.

 Manage and maintained relationships for the Texas region including overseeing 14 branches in cold-calling, blitzing, sales training, campaign incentive programs and customer service. Efficiently managed and oversaw profit and loss reports to maintain budget and keep costs to a minimum. Steered contract negotiation for all merchant prospects as well as conducted credit review and underwriting on all merchant applications for Texas region. Developed pricing model strategies and sales techniques to train new sales reps for all nine regions. Ranked in top three for sales and service throughout tenure.